So around feb last year, at work we decided it was time to move. We are in an extremely rural area (converted farm buildings) and as a digital agency, the broadband infrastructure was (is) appalling.
Apparently some of the other techie companies here were thinking the same, so the landlord (who happens to be a farmer and knows nothing of technology) crapped himself at the prospect of losing all his tenants, decided to look into getting a leased line plumbed in.
Now fast forward 6 months of messing about, getting prices, whatever, we are finally told its going ahead and in 8 weeks we will be enjoying some phat pipe goodness. Sweet! Wrong
7 weeks later we start to realize we haven't heard anything and then go pester the landlord, only to be told that BT have decided that theres an extra 30k bill that needs to be paid for something blah blah. Landlord didnt want to pay, etc.
Anyways that eventually resolved, and after some consultations with another company who are installing the on site infrastructure, we are told 8 weeks. Now here things become a bit hazy, because there were various more delays, and we were told 8 weeks a handful of times, all which ended coming up short (I have literally been told 8 weeks on about 20 separate occasions)
Anyways, around november, the onsite stuff was all installed, start to get excited as it seems we are on the home stretch, then get a date for the start of december. Date comes, goes, and then get another date just before xmas. Before that date comes we are told 8th of jan, then again 18th jan, 24th jan, now 15th of feb.
Anyone else had similar issues and had any way of pushing BT into sorting things out? Just seems like for the amount of money being spent (think its a 6 figure sum for a 3 year, 100mb line @ 20mb), and in todays current economic climate, they would ensure that they actually do the job instead of just taking the pee
If last feb we had been told it would take 12 months instead of 8 weeks, our decision to sit tight would have been very different, and struggling along on such an appalling line makes day to day work very difficult seeing as a lot of our work is web related
Apparently some of the other techie companies here were thinking the same, so the landlord (who happens to be a farmer and knows nothing of technology) crapped himself at the prospect of losing all his tenants, decided to look into getting a leased line plumbed in.
Now fast forward 6 months of messing about, getting prices, whatever, we are finally told its going ahead and in 8 weeks we will be enjoying some phat pipe goodness. Sweet! Wrong
7 weeks later we start to realize we haven't heard anything and then go pester the landlord, only to be told that BT have decided that theres an extra 30k bill that needs to be paid for something blah blah. Landlord didnt want to pay, etc.Anyways that eventually resolved, and after some consultations with another company who are installing the on site infrastructure, we are told 8 weeks. Now here things become a bit hazy, because there were various more delays, and we were told 8 weeks a handful of times, all which ended coming up short (I have literally been told 8 weeks on about 20 separate occasions)
Anyways, around november, the onsite stuff was all installed, start to get excited as it seems we are on the home stretch, then get a date for the start of december. Date comes, goes, and then get another date just before xmas. Before that date comes we are told 8th of jan, then again 18th jan, 24th jan, now 15th of feb.
Anyone else had similar issues and had any way of pushing BT into sorting things out? Just seems like for the amount of money being spent (think its a 6 figure sum for a 3 year, 100mb line @ 20mb), and in todays current economic climate, they would ensure that they actually do the job instead of just taking the pee
If last feb we had been told it would take 12 months instead of 8 weeks, our decision to sit tight would have been very different, and struggling along on such an appalling line makes day to day work very difficult seeing as a lot of our work is web related
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Where abouts / who in Broughton are you?