I'm running out of options before I have to pay to get an engineer out so I am seeing if anyone here has head similar issues in the past or maybe experiencing same issues now, bonus points if from same area (Laindon).
My story;
Since I moved into my new build, which BT had priority on the estate (got to be something dodgy there), the internet has been nothing but shocking. Due to there being no competition we only have copper wiring. New build estate with 400+ units and we get copper... Even though we are surrounded by fibre from both BT and Virgin.
What's even worse is that this new estate hasn't even got a new exchange for it. We are being served directly by an exchange only line. So they can't upgrade us to fibre either.
So regular broadband it is... up to 12mb. Not so bad. I have yet to see over 8mb. When it is working. Most evenings from 7pm to 11pm I get less than 1mb over a wired connection. As low as 0.02mbs over wireless. This weekend just gone I basically had no internet for both days. Now it does seem like a usage peak/off-peak thing. But surely not with differences like that?
Constantly ringing them but all they do is run an online diagnostic that reports back everything is fine. Reset the line (which fixes the speed temporarily) then run a speed test and say I am getting speeds within their quoted range; 1mb - 12mb. 2 weeks of this now, with countless line resets.
They offered to send out an engineer at £120 for the privilege...
I have used the test socket, changed filter multiple times. It's just a cycle of few hours everything is sweet (for basic broadband) followed by hours of basically no internet. I am just going round in circles with BT... it appears they just won't accept something is wrong despite their online diagnostics... if they see an issue they just reset the line and go 'fixed'!
My story;
Since I moved into my new build, which BT had priority on the estate (got to be something dodgy there), the internet has been nothing but shocking. Due to there being no competition we only have copper wiring. New build estate with 400+ units and we get copper... Even though we are surrounded by fibre from both BT and Virgin.
What's even worse is that this new estate hasn't even got a new exchange for it. We are being served directly by an exchange only line. So they can't upgrade us to fibre either.
So regular broadband it is... up to 12mb. Not so bad. I have yet to see over 8mb. When it is working. Most evenings from 7pm to 11pm I get less than 1mb over a wired connection. As low as 0.02mbs over wireless. This weekend just gone I basically had no internet for both days. Now it does seem like a usage peak/off-peak thing. But surely not with differences like that?
Constantly ringing them but all they do is run an online diagnostic that reports back everything is fine. Reset the line (which fixes the speed temporarily) then run a speed test and say I am getting speeds within their quoted range; 1mb - 12mb. 2 weeks of this now, with countless line resets.
They offered to send out an engineer at £120 for the privilege...
I have used the test socket, changed filter multiple times. It's just a cycle of few hours everything is sweet (for basic broadband) followed by hours of basically no internet. I am just going round in circles with BT... it appears they just won't accept something is wrong despite their online diagnostics... if they see an issue they just reset the line and go 'fixed'!
well one is but no one living in.