BTw Performance Test

[bulldog147]

I am furious with my isp Plusnet's end supplier (fault team) who rejected me to get in touch with BT Wholesale over my BTw speed test ongoing test error since upgraded from ADSL2+ to FTTC.

I click further diagnostics and had try Telephone Number of the broadband circuit and also did try Broadband circuit Service ID (ISP gave me that) and the test repeating saying a message below:

Test Error
The Performance Tester is currently unable to run a speed test for your broadband connection. Please try again shortly, however if this problem persists, raise the issue with your service provider.

And it always like this since my FTTC went live 12 days ago and the fault team told me it my website problem, not Plusnet supplier or BTw end. I told them I did try firefox, google chorme, internet explorer and did try on different pc and still the same problem. The fault team was so rude and saying to me "Why do you need BTw further diagnostics for? You don't need it, you can use other speedtest eg: speedtest.net but I told them I need to know the IP Profile and they say to me "IP Profile? U don't need this on FTTC". And rejected me to take this BTw speedtest matter to BT and say to me "It's not BTw problem, it your own site problem". I give up. I dunno where to turn to? I will be stuck without BTw ip profile!

I had no problem with ADSL then ADSL2+ with BTw ip profile check but unable to do this on my FTTC. Do I have my full rights to ask Plusnet to get in touch with BT over BTw ongoing problem and they seem don't want to know.

 

[bremen1874]

As annoying as this issue may be, why do you need to know your IP Profile?

Unless you're trying to diagnose a fault, knowing your IP Profile can only be of academic interest. Or am I missing something obvious?

In any case your download profile should be available on Plusnet's website (Member Centre -> Connection Settings -> High-speed Broadband).

Plusnet's site is telling me 64.8Mbps, and BTW shows 64.85Mbps. I can certainly live with the minor rounding error. From what I've seen the upload always shows 20Mbps, so it's of no great interest.

 

[bulldog147]

Cannot see plusnet ip profile on their site either as it saying below:


Telephone number:
***********
Phone exchange:
CUCKOO OAK
Estimated line speed:
79Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-02-13 23:00:09
Current line speed:
Nullified

 

[GefGz]

I'd go onto the Plusnet forums and post there, you'll get an answer soon enough.

 

[bulldog147]

It's now fixed by Plusnet. Thanks to Chris Pettitt who get it resolved with the supplier end.