Consigliere
As topic really, looking for feedback / experience when you have purchased online.
When a customer emails my team to say they have made an error with their address, realised after we have processed and its in transit, we stop the original and re-send the order using the correct address.
In your experience, is this 'normal' behaviour? Or is it above and beyond what you'd expect?
How do i make a poll or has that gone?
1) I'd expect this service
2) Above and beyond
Importantly, any real examples of a business doing this for you?
When a customer emails my team to say they have made an error with their address, realised after we have processed and its in transit, we stop the original and re-send the order using the correct address.
In your experience, is this 'normal' behaviour? Or is it above and beyond what you'd expect?
How do i make a poll or has that gone?
1) I'd expect this service
2) Above and beyond
Importantly, any real examples of a business doing this for you?
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