Bye bye eclipse

Moley · 4 Jun 2007 at 12:49

Well that's it I've had enough. Today I'm getting up to 20% packet loss and its the last straw. Requested my MAC code and looking to migrate to adsl24 who I've heard good things about.

Its a shame, 3 years ago Eclipse were great.

Moley · 4 Jun 2007 at 14:39

Yeah I'm looking at the 30/300 package. Don't do loads of downloading, mainly just MMORPGS and browsing, so paying £1.01 more than I do with Eclipse for (hopefully) a much better service seems like a deal to me.

Moley · 5 Jun 2007 at 12:07

Well the packet loss has only just started, during Eclipses maintenance work they are doing at the moment.

It's not so bad this morning - more like 4%.

Never had *any* packet loss before and I'm plugged into the master socket, so *thats* not an issue.

Moley · 8 Jun 2007 at 09:40

As an update to my previous gripes about 20% packet loss, I signed up to l8nc.com to have someone else monitoring my line. Over the past few days it's been pretty bad, but this morning - clear as a bell:

http://www.l8nc.com/graph.php?jid=1a1338b8f67dcb5c3ad8f84de7737631

... and STILL Eclipse support haven't contacted me about the call I logged on Monday regarding packet loss.

I'm definately looking forward to better service and no throttling with my new provider.

Moley · 11 Jun 2007 at 15:11

Well its one day to go before my adsl24 is activated (although for all I know it could be active now... I'll check tonight) and Eclipse have FINALLY gotten back to my about my packet loss complaint - telling me they think they've fixed the issue, and guess what - they have indeed! I sent 1000 pings to demons dns server and not a single one dropped. Miraculous.

Too little too late I'm afraid, poor quality network, no feedback from technical support - I'm still off!

:rolleyes: