My local Game store in Stafford have brilliant staff. Always very friendly, helpful and I can't praise them highly enough. While I've been in other branches (including both in the Potteries center in Stoke as mentioned earlier in the thread), the staff have mostly been great. There's the odd exception, but I don't get the hate towards them in some places. It really hasn't matched my experience.
Yes, I know that you can get cheaper online, and I think Steam is great, but I like going in to a store and looking at physical boxes. It's why I have CD's, DVD's, games and books on far too many shelves, rather than a couple of 2TB hard drives. The real thing looks great, and isn't subject to bad sectors.
Best wishes to all the staff, I really hope for the best for everyone involved.
ps, I know there was Electronics Boutique, but what was the other one who's logo was a head that looked like Kryten? Future Zone, or something like that?