Cable Modem on Virgin Question

THT

THT

THT

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Joined
10 Mar 2004
Posts
998
My girlfriend has a problem with her cable modem - Please have some sympathy and try and help as Ive just spent the last hour with comment like "Theres a wire coming from a box"....

She has Virgin Broadband and im only really au fais with ADSL - so bear with me.

Basically her "Cable" Light on her modem is flashing. Ive got her to go into the status screen (which took about a year to explain how to use a cmd prompt), and the status shows as:

Cable Status: Ranging Complete
Upstream Status: Ranging
DownStream Staus: Locked

Any idea what this means?
 
shes tried that
its been like that for a week...

Am i right in saying that its something outside of hers - like beyond the router?
 
ive had her switch routers too now.
Still the same - so everything has been disconnected and put back together,
 
Sorry i meant modem not router
It definately doesnt - but shes rang them and they say there is no problem!
 
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