Cable + Router problem

robjf · 15 Feb 2006 at 22:55

Evening all, basically, i went up to my cousins house to try and fix his network etc but had no luck. He has a Motorola SurfBoard 5100 which is connected by ethernet to the WAN port of his router. If the modem is directly connected to the computer everything works fine. But as soon as that is connected to the router, nothing on the network can get on the internet.

Could you please advise me what i would need to do to get it all working as this really is frustrating and it is imperative it works as he relies on it for his business which he has just started (electrician).

Thanks again guys, any advise is very much appreciated and he will also be very grateful.

Rob.

Werewolf · 15 Feb 2006 at 23:09

connect modem to router
turn both off
turn modem on
when modem has settled down turn router on

jobs a good 'un

robjf · 15 Feb 2006 at 23:35

I tried that, what settings would i need to ensure are sorted on the router?

Rob

robjf · 16 Feb 2006 at 17:38

Hmmm any other setting which we should ensure are in place as he says he has tried this already. Thanks again guys.

Rob

MAllen · 16 Feb 2006 at 19:07

What do the status pages in the router say about the connection?

robjf · 16 Feb 2006 at 19:59

Erm off the top of my head i cant remember, sorry.