Cable tech help

[GraemeUK]

Hi guys,

For the past few weeks my internet has been getting so slow (im on blueyonder 10mb) I used to get 1200kbps on downloads easy and no lag/high pings at all but now I am lucky if I get 100kbps and multiplayer games are unplayable. I don't have spyware/adware etc and am 100% sure its not my pc.

Anyway to cut a long story short I contacted their support and they have done everything they can check wise at their side and they can't see a problem so they are sending an engineer out tomorrow.

I just wanted to know if there was anything I should ask the cable guy while he is here? Anything in particular they can even do? I just don't want it to be a wasted call out.

Thanks in advance

 

[GraemeUK]

Cheers avalon for the reply. I wasn't sure if they would check under the drain thing outside my house where the cable goes into aswell. I cant be certain but I think the slow down occured since we got a TV Drive installed downstairs. Unplugging that doesnt improve the speed though. Saying that I wouldnt mind a new modem, this one is about 6 years old.