Cached Webpage required for white good warranty issue

BennyC · 15 Oct 2014 at 12:28

Hi,

I am currently trying to prove that a washing machine I bought in October 2011 is covered by the manufacturers 5 year warranty however they are claiming that this extended warranty was not offered until early 2012.

I took a picture of the offer before I left the store in 2011, which I have somewhere and will hopefully be able to find.

I know it was also advertised on their website but don't know how to go about recalling a now non-existent webpage as the item is discontinued.

Could someone be so kind as to point me in the right direction?

Thanks,

BennyC

Burned_Alive · 15 Oct 2014 at 12:31

Going to struggle if all we have to go on is "a washing machine i bought in october 2011".... with no mention of make, model, store, etc...

BennyC · 15 Oct 2014 at 12:34

I'm not sure I can mention them due to being a competitor but if you think Indian Cusine you'll be on the right lines.

The make & model: Samsung WF0804X8E

robj20 · 15 Oct 2014 at 12:35

http://www.cachedpages.com/

robj20 · 15 Oct 2014 at 12:35

Currys? Dont think there a competitor.

Russinating · 15 Oct 2014 at 12:38

You can say Currys. Why are people so pet up about the competitor rules? You can't link directly to their website for a competing product, but people aren't stupid (as if mods don't know what "Indian cuisine" means) and equally OcUK don't sell washing machines.

Mynight · 15 Oct 2014 at 12:46

Dont suppose you have the link that was used?

Cant find it on their site currently so almost no chance of digging up a cached page without the original URL(it doesnt have to still be active)

.

BennyC · 15 Oct 2014 at 12:46

robj20 said:
http://www.cachedpages.com/

Thanks but I have tried this. As I don't have the url it doesn't prove to be much help

Mynight · 15 Oct 2014 at 12:47

Do you still have the emails they sent you confirming the order? Theyd normally contain a link wouldnt they?

BennyC · 15 Oct 2014 at 12:47

Mynight said:
Dont suppose you have the link that was used?

Cant find it on their site currently so almost no chance of digging up a cached page without the original URL(it doesnt have to still be active) .

There's a slim chance that I might have it saved in a document at home so I'll have a look this evening. Thanks.

BennyC · 15 Oct 2014 at 12:48

Mynight said:
Do you still have the emails they sent you confirming the order? Theyd normally contain a link wouldnt they?

It was a store purchase. I'll double check.

Akagi · 15 Oct 2014 at 12:49

currys.co.uk - washing machines - September 2011

http://web.archive.org/web/20110909...achines/332_3119_30206_xx_xx/xx-criteria.html

You should be able to navigate between most pages from that link.

Mynight · 15 Oct 2014 at 12:51

Free 5 year guarantee with this Samsung appliance.

Available on purchases made between 1st May and 31st October 2012.

http://web.archive.org/web/20120921...-vrt-washing-machine-silver-12655908-pdt.html

Edit: Ergh beaten like a .....

Akagi · 15 Oct 2014 at 12:55

You got the exact page link though, so you win.

BennyC · 15 Oct 2014 at 13:01

Fantastic, thanks guys.

It doesn't actually further my case with Samsung, unless I can find the instore image I took, as the cached page shows 'Available on purchases made between 1st May and 31st October 2012'.

So now I need to prove to Currys they have potentially mis-sold me a product.

Or just suck it up and swallow whatever the bill will be

Akagi · 15 Oct 2014 at 13:04

Must be quite easy to find out when you bought it surely?

Surely they would know, or you have a receipt, or something??

Burned_Alive · 15 Oct 2014 at 13:09

Surely you would've had to register for this, at least, within 12 months of purchase?

Are you sure it wasn't a Currys extended warranty instead?