Hi all, recently come into post at a company looking after their IT systems and they currently don't have any proper formal way of logging calls with IT other than phoning and speaking to someone or someone leaving a note on my desk.
Now it isnt a large organisation, probably around 40-50 staff in total and not all of them have machines, but short of starting a spreadsheet off, are there any cheap, easily configurable options available for me to use? Doesnt need to be anything fancy, just something with a call queue and also a facility for staff to email into and a call be created?
Now it isnt a large organisation, probably around 40-50 staff in total and not all of them have machines, but short of starting a spreadsheet off, are there any cheap, easily configurable options available for me to use? Doesnt need to be anything fancy, just something with a call queue and also a facility for staff to email into and a call be created?