Call stat monitoring

Skyfire · 11 Jan 2007 at 22:32

Hi all,

I am the techie in the office, we have 1 X ADSL line, and one normal BT line with one normal BT phone on each line along with a router and computers connected to the router. The boss wants to monitor the no. of abandoned calls, the time spent on each phone on the computer in his office etc. What's the cheapest or free option available? Thanks.

Skyfire · 12 Jan 2007 at 00:47

H'anyone work for a company or sysadmin? :confused:

Captain Fizz · 12 Jan 2007 at 12:36

Well, we have this sort of stuff but using Aspect and Seagate.
(FAR more than you need)

We have a smaller client that uses software and hardware from Siemens.
Have a look at what they have to offer.
Their support is quite good, the software fairly good too.

I mainly deal with the Aspect/Seagate/Crystal Reports side though, so don't have much dealings with the smaller client.

Jimbo · 12 Jan 2007 at 12:41

Look into CC Pulse, ots what we used to use.

A[L]C · 12 Jan 2007 at 14:36

we use nortel with symposium

InsomniaCalls · 12 Jan 2007 at 14:38

I believe we use Avaya.

Fr0dders · 12 Jan 2007 at 16:47

Skyfire said:
Hi all,

I am the techie in the office, we have 1 X ADSL line, and one normal BT line with one normal BT phone on each line along with a router and computers connected to the router. The boss wants to monitor the no. of abandoned calls, the time spent on each phone on the computer in his office etc. What's the cheapest or free option available? Thanks.

budget ?

there are some fairly heavyweight packages being mentioned in this thread

and from what i can understand from the OP, he only wants to monitor the useage of 1 phone line.