Calling all Tech-Heads...HELP!!!

Linda · 17 Dec 2010 at 17:04

Where do I begin?

Yesterday at work I did something stupid and would like to know how to stop it.

I sent an email to a mailing list of customers at work, Merry Christmas Note and it was to around about 150 to 200 people.

I gets to work this morning and have 5000 read receipts and is still coming in from the same people, it looks like I sent the same message 100's of time but I only sent it the once.

I've spent all day crying and apologising, majority of the recipients found it quite funny to begin with but one's threatened to or is taking the company to court because I made their server crash and it costs them to receive messages onto blackberry systems (MB wise)

We've checked my computer No viruses and only the one record of it going through. Checked the company server same thing once and even the external email provider that says I sent it the once.

I don't understand how this has happened, apart from responding the the people that have emailed back to ask them to block sender list me I don't know how else to fix it?

Please help me

Linda

ZeniTimes · 17 Dec 2010 at 17:06

What do you use to send emails? Web based or Outlook or something else?

Linda · 17 Dec 2010 at 17:06

ZeniTimes said:
What do you use to send emails? Web based or Outlook or something else?

Outlook

Dano · 17 Dec 2010 at 17:08

Check your outbox, I've seen mail get stuck in it and then it gets constantly resent.

ZeniTimes · 17 Dec 2010 at 17:09

check if you have any rules setup (tools -> rules and alerts...)

Linda · 17 Dec 2010 at 17:09

Dano said:
Check your outbox, I've seen mail get stuck in it and then it gets constantly resent.

Outbox is empty, I even deleted from my sent items incase it was that

Linda · 17 Dec 2010 at 17:11

ZeniTimes said:
check if you have any rules setup (tools -> rules and alerts...)

No nothing like that I've sent stuff out today and has been fine, it's just that email

ZeniTimes · 17 Dec 2010 at 17:12

Linda said:
No nothing like that I've sent stuff out today and has been fine, it's just that email

Call the I.T. department at 17:15pm on Friday... not that anyone will be there

Linda · 17 Dec 2010 at 17:14

ZeniTimes said:
Call the I.T. department at 17:15pm on Friday... not that anyone will be there

I've been onto them all day trying to sort it out that's how I found out about the computer, server and external provider

gillywibble · 17 Dec 2010 at 17:16

The situation is improbable to say the least. Your first port of call would be to IT, not OcUK.

ZeniTimes · 17 Dec 2010 at 17:17

Linda said:
I've been onto them all day trying to sort it out that's how I found out about the computer, server and external provider

Get a new IT department... this one obviously doesn't know what it's doing

With out looking at the emails being sent and received I can't really help

Linda · 17 Dec 2010 at 17:19

gillywibble said:
The situation is improbable to say the least. Your first port of call would be to IT, not OcUK.

I've been onto the external IT co all day, so OcUK was the next port of call.

Linda · 17 Dec 2010 at 17:20

ZeniTimes said:
Get a new IT department... this one obviously doesn't know what it's doing

With out looking at the emails being sent and received I can't really help

Unfortunatly I am home now so I can't forward one to you, what do you need to know?

Pestilence · 21 Dec 2010 at 09:24

If it's Exchange based, the only way to explain what's happened would be tracking the messages via the Exchange server. If everything looks normal in your own personal Outlook, the problem has occurred somewhere else along the way.

Deleted member 77746 · 21 Dec 2010 at 10:40

Don't worry about it, it's nearly Christmas.