Calling I.T tech support/field technicians!!

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18 Oct 2002
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I've been stuck in retail most of my working life but I'm interested in computers and want to get into IT.

I've been accepted on to the CERCO course which will set me back £4000. Now I know it sounds like a lot of money and I know they have a bespoke qualification that not everybody accepts, but they are a recruitment agency too and almost guarantee you a job at the end of it.

Another reason for going this route is that it is a fulltime course (I would have to give up my job in retail) and I simply don't have the time or energy to work through a course in my own time after work.

However, if anybody has an alternative I'm willing to listen!

Basically, the job I would end up getting would be in tech support either over the phone or as a field technician. They suggest I could get £18k+ a year plus possibly a company car and/or travelling expenses. This is more than I get as a junior manager in retail (£16.5k).

Also, in time, I reckon if I continue to develop and get more qualifications my earning potential will increase dramatically beyond what I can get in retail (I don't ever envisage earning more than maybe £21k in retail).

I haven't fallen for any of their spiel and haven't signed up for anything, I just want to get an idea of the best route to go and whether the earning estimates are realistic.

I know I've waffled on a bit but I'm at a major turning point in my life so forgive me!

Thanks....

;)
 
Wow, so many replies, so little time!

Right. As mentioned previously I am stuck in retail, I work long hours for low pay. I have mouths to feed and a mortgage to pay. I don't enjoy my job.

I am a geek at heart having built and serviced dozens of PC's in the last 8 years. The ideal scenario would be to work in a field in which I have a general interest, that pays more. That is my motivation.

I have some decent A level results but no IT qualifications. I have years of experience in retail and customer service which may be of benefit at a face-to-face level I guess.

I live in Chester. Anybody know if there are many opportunities in the north west? I don't want to have to commute to the midlands every day.

Credit to you guys who have got helpdesk jobs without experience or qualifications, but surely you must be in the minority??

Thanks for the replies, I'll have to peruse this post again later when I have a bit more time!

:)
 
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