Can anyone solve my problem?

danyjr · 1 Jul 2007 at 00:09

Well, my mate's problem to be more precise.

Basically hes got this BT wireless internet. He can sign in MSN Messenger, Yahoo! Messenger or play online games like World of Warcraft or Guild Wars, but when he starts Internet Explorer or Firefox and enters the URL, it doesn't go to the website (just like if it wasn't connected to the internet, so after you enter the URL, you wait a few minutes, nothing happens, Error page comes). It is the first time I come across this problem and it is really weird. Can anyone help us please?

Thanks in advance. Your help is appreciated.

oddjob62 · 1 Jul 2007 at 00:49

Sounds like a DNS issue.

What is his DNS pointing to in his TCP/IP settings

Start->Run->cmd->ipconfig /all

Snapshot · 1 Jul 2007 at 07:22

Check that the browsers aren't looking for a dial-up connection.

danyjr · 1 Jul 2007 at 10:51

oddjob62 said:
Sounds like a DNS issue.

What is his DNS pointing to in his TCP/IP settings

Start->Run->cmd->ipconfig /all

Will do, thanks for info.

Snapshot said:
Check that the browsers aren't looking for a dial-up connection.

How can I do that? I can't find that in Firefox Options.

Jimmy1983 · 1 Jul 2007 at 11:01

danyjr said:
Will do, thanks for info.

How can I do that? I can't find that in Firefox Options.

I think its only in IE.

danyjr · 1 Jul 2007 at 16:51

Jimmy1983 said:
I think its only in IE.

Well, Firefox doesn't work either so it shouldn't be the problem.

Basically Browsers don't work, period.

oddjob62 · 1 Jul 2007 at 16:53

Like i said, it's most likely a DNS issue. Messenger progs and Games will connect to servers via ip address, whereas browsers will generally connect via hostname.

tolien · 1 Jul 2007 at 16:55

What error do you get?

danyjr · 1 Jul 2007 at 21:22

oddjob62 said:
Like i said, it's most likely a DNS issue. Messenger progs and Games will connect to servers via ip address, whereas browsers will generally connect via hostname.

Thanks. How can I solve the issue? Does the commend you wrote before solve the problem?

What error do you get?

Server not found

Firefox can't find the server at www.yahoo.com.

* Check the address for typing errors such as
ww.example.com instead of
www.example.com

* If you are unable to load any pages, check your computer's network
connection.

* If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.

Mp4 · 1 Jul 2007 at 21:25

sounds like his router / home hub isnt setup correct

tolien · 1 Jul 2007 at 21:31

danyjr said:
Does the commend you wrote before solve the problem?

No, but it would give us more information to work with.