Can I just take a moment to **** off Virgin Media?

The 'top 3%' stuff is complete and utter rubbish.
I'm on the 20mb service and could go for weeks of not even getting close to the 3Gb cap, then the one night I hit 3Gb... capped straight away. How the hell can I be in the top 3%?
 
They probably looked at the figures and worked it out that the top 3% were killing the network and that 3gb is the point at which it breaks even between affect on the network, and affect on customer relation.
It doesn't care if it's the first 3gb you've downloaded that day, but rather that you've hit it during the period of time it is monitoring usage.

It's not too hard to keep under the 3gb cap during peak hours, I don't think we've hit it once despite having 3-4 people on our network online, and a fairly heavy downloader (iirc my brother hit about 3 or4 gb friday just for a Company of hero's patch*).
The simple trick is to either limit your upload/download speed during the peak hours (on 20mb if you can keep it below an average of 100KB you'll generally be fine from memory), or schedule/download large downloads for the other 18 hours or so of the day.



*It was a 1.3gb patch to let it play against users of the new expansion, but it's patcher is buggy:p (and required downloading again at least once).
 
Broadband Size: XL
During peak times, the top 3% of downloaders on the Size: XL package download at least 3GB of traffic each, with the top 3% of uploaders uploading at least 1250MB of traffic each.
Any users hitting this amount during peak times (4pm till 9pm) will have their broadband speed temporarily traffic managed - their download speed will be set to 5Mb, with their upload speed set to 192Kb. This will last for 5 hours from when the traffic management policy is applied.
Even if a Broadband Size: XL user has their speed temporarily traffic managed, they can still download over 25,000 music files per day.

Unbelievable! They never mentioned this to me when I've been on the phone countless times wondering why my connections simply drops! I even said to them on the phone it's like someone’s flicking a switch! They tried to say it might be a fault!

Is it definitely from 4pm - 9pm? Why can't we have NTL back with their 10mb service? That was superb and you could download 24/7.

RoEy
 
RoEy said:
Is it definitely from 4pm - 9pm? Why can't we have NTL back with their 10mb service? That was superb and you could download 24/7.
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Try the VM support newsgroups in future if you've got technical issues like that -- if you post when your speed drops they can tell you if you're being STM'd. If you chance the phone you'll likely get through to an untrained oik who doesn't care about their job or your problem.

As for the STM, I prefer a company like VM who state their STM measures clearly and apply it to traffic non-discriminatorily (if that's even a word). Most ISPs bury their STM in the small print or in T&C updates that nobody reads, and manage specific types of data (P2P, newsgroups, etc.). At worst they deny that they're STMing at all, when it's clear that they are.

As for the days of NTL, those days are gone. With the current network infrastructure, the only way they're coming back is if VM kick off loads of their punters, or if they invest massively in the network. Unfortunately in either case it means your broadband price would increase.

I'm *hoping* that this new 50 Mbit tier that's coming along will alleviate the congestion problem a little at least. Especially if they move us 20 Mbitters over to the new part of the network too. Should even things out a bit.
 
xyphic said:
.

I'm *hoping* that this new 50 Mbit tier that's coming along will alleviate the congestion problem a little at least. Especially if they move us 20 Mbitters over to the new part of the network too. Should even things out a bit.
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I suspect even if they just get the worst 1-2% to move over to the new tier (which is on a different frequency range to the existing ones) it will make a huge difference to people in some areas.
I doubt they'd remove the throttling, but might loosen it up a bit.
 
Not meaning to rub it in but I can't complain:
28c25g5.jpg


never had a problem with VM. That's the 20mb line. Do you have virgin broadband through Cable or ADSL?
 
A 20 meg line with 50 meg speeds? Are you on a trial? Or was this simply an erroneous result caused by caching? Either way, certainly not indicative of the performance of a 20 megabit line!

I'm guessing it's a cached result, as the DOCSIS 3 50 meg service will have a 5 meg upload, not 3/4 of a meg as shown in your result :) Are your pings always that high? Not a dig, but a genuine question as my brother's on VM cable and his speedtest.net ping is 16ms.

Cheers.
 
Gah, just downloaded the Vista Service Pack and got my connection crippled..

Btw Meatball - you still see what I mean by low upload speeds (compared to download rate) right? I mean not everyone needs good upload speeds but I am one of those that does (I do a lot of web work).
 
Rainmaker said:
A 20 meg line with 50 meg speeds? Are you on a trial? Or was this simply an erroneous result caused by caching? Either way, certainly not indicative of the performance of a 20 megabit line!

I'm guessing it's a cached result, as the DOCSIS 3 50 meg service will have a 5 meg upload, not 3/4 of a meg as shown in your result :) Are your pings always that high? Not a dig, but a genuine question as my brother's on VM cable and his speedtest.net ping is 16ms.

Cheers.
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My pings are generally the same, The lowest I've had is 20ms I belive. Is that 50Mb speed? I'm not on the trial and that's the speed I'm getting :confused:.
 
Um, yeah. Your speed test result is (almost perfectly) 50 megabits per second. But as I said your upload speed as shown doesn't match the planned 50 meg service (which will be 5mbps up). Hmm...
 
Internets running at speeds similar to 28.8k. :rolleyes:

Typical out settop box blows up and now the internets running like a dog the day after. What is it with this area and problems... :(
 
lol meat ball that part of the network isnt actually live yet and there are nno 50mb config files so it must be a glitch....

Download a linux distro or something.

Oh and rainmaker your getting 2.2mb a second with adsl 2+? thats the highest achieved in the uk isnt it?(for dsl)

lets see a screen shot of your router config synch speed for comparison as i get no where near that
 
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