Can I return an opened XBox?

VaderDSL · 7 Mar 2010 at 17:41

Just wondering, I bought an Xbox360 the other day to play Forza 3. However the game is poor, the xbox is'nt brilliant and I am left with an overall disatisfaction with it.

Looking on the high street retailers website it says I can return hardware within 28 days if still sealed. It doesn't say anywhere about returning opened products.

Now with the game I am not bothered, I'll happily take the hit on that but the console itself, I still have the box, the plastic wrapping the cables came in etc. and I have used it 3 or 4 times.

Anyone have experience returning something to a high street game retailer?

Cheers.

biron_w · 7 Mar 2010 at 17:45

You should be able to return the console but won't be able to return the game.

VaderDSL · 7 Mar 2010 at 17:46

As I thought cheers. Will pop in tomorrow.

Jokester · 7 Mar 2010 at 17:52

Don't think you have any legal right to a full refund returning it to a high street shop, it'll depend on what their own policy is with opened products.

VaderDSL · 7 Mar 2010 at 18:00

Ah

Cheers Jokester.

MOOGLEYS · 7 Mar 2010 at 18:11

If its faulty or not fit for purpose then you can return for a refund. You have a lot more rights if bought online than instore...

VaderDSL · 7 Mar 2010 at 18:14

I'll give them a ring tomorrow or pop in. Bit gutted really was really looking forward to it as well

MOOGLEYS · 7 Mar 2010 at 18:17

VaderDSL said:
I'll give them a ring tomorrow or pop in. Bit gutted really was really looking forward to it as well

Is it worth giving it a bit of a longer go. It took me quite a while to get into it. Have you tried online ?

Vonhelmet · 7 Mar 2010 at 19:10

MOOGLEYS said:
If its faulty or not fit for purpose then you can return for a refund. You have a lot more rights if bought online than instore...

Sounds like it's in full working order and fit for purpose though, in which case there's very little that he's entitled to. In fact, even if it were faulty or not fit for purpose he still couldn't demand a refund.

Mobius 1 · 7 Mar 2010 at 19:13

our shop wouldn't take it back, because, the seal is broken. :/

One More Solo · 7 Mar 2010 at 20:01

Why should they take it back? :/

VaderDSL · 7 Mar 2010 at 20:06

Because it didn't live up to my expectations? Where I work we take things back no questions asked if it has been used.

cheets64 · 7 Mar 2010 at 20:08

Its one of those things, if its not broken then its hard for them to sell it on, you should have test drove one, like you do with cars.

Mobius 1 · 7 Mar 2010 at 20:08

VaderDSL said:
Because it didn't live up to my expectations? Where I work we take things back no questions asked if it has been used.

is it a second hand shop by any chance?

VaderDSL · 7 Mar 2010 at 20:09

Nope the other one. How do I test one? They don't hire them out and I don't know anyone with an Xbox and Forza.

Sumanji · 7 Mar 2010 at 20:09

Out of interest, are you a PC/Wii/PS3 gamer? If so, what did you find lacking in the 360 which the other platforms have?

Su

One More Solo · 7 Mar 2010 at 20:10

VaderDSL said:
Because it didn't live up to my expectations? Where I work we take things back no questions asked if it has been used.

You should have done your research before buying to see if it would meet your expectations...

VaderDSL · 7 Mar 2010 at 20:17

I've never owned a console before now. Only ever had a fairly decent PC in the past so had a G25 and a lot of driving games which kept me entertained but was looking into Forza etc. which looked really good from reviews and word of mouth but sadly I do not like the controls or the gameplay itself.

The media center was another thing that drew me to the xbox but it's really buggy and is laid out in such a poor manner, I have to have all my tv shows under the videos section, it's slow as well

and I have a lot of generic videos I watch as well and when I try and load it in MCE it freezes the xbox.

Why do I have to keep it if I'm not impressed by it? How could I have done anything different except buy it and try it?

VaderDSL · 7 Mar 2010 at 20:17

One More Solo said:
You should have done your research before buying to see if it would meet your expectations...

How do I demo a game that I have to buy the console to play first?

Anyway before this thread descends once again into berating the poster I'll just suck it up and see if I end up liking it.

craptakular · 7 Mar 2010 at 20:21

VaderDSL said:
How do I demo a game that I have to buy the console to play first?

Anyway before this thread descends once again into berating the poster I'll just suck it up and see if I like it.

Hang on, your opinions on the game aren't the console's fault. I don't think your going to have much joy with a return here. You don't like one game and are going to take a whole gaming system back. Seems silly buying a console for one game only. Why did you not buy rfactor or live for speed for your pc instead?