Can I return it?

The_KiD

The_KiD

The_KiD

Permabanned
Joined
19 Apr 2006
Posts
2,333
Location
West Yorkshire
I bought a mobile phone a few days ago on a T-Mobile contract from Carphone Wharehouse.

When I got it I asked if I had a "cooling off" of "grace period" in which i could return it if I didnt like it or couldnt get signal where I lived.

They pointed out with T-mobile from carphone wharehouse there is no cooling off period at all.

They did a check on the system which showed "good" signal where I live and excellent at work.

However I have no signal when at home, though it can sometimes just get one bar.

So even though they have told me I couldnt return it, do I have any legal right to return it as it doesnt work?
 
Thanks guys, think I will have to go argue it out with them tomorrow.

I live in a little village, which kind of in a dip, so I just cannot get signal with T-mobile.

Signal used to work with Orange, but wasnt perfect, but with T-Mobile I am just getting nothing.
 
Airax said:
My suggestion is this, when you bought the phone, did you ask them if you could use it at home? If the answer was yes, you were missold the handset.
Click to expand...

I did ask them and then they showed me on some t-mobile site where they put in my work post code and home post code, ran a check and work came up as "excellent" and home came up as "good".

However I dont think it took in to account then I am in a big dip in the village and signal sucks on most phones.
 
I get no signal in my street (well I do when I am at the far end near the main road, but thats it).

I just spoke to Carphone warehouse, who said there was nothing they could do and I was stuck with the phone, they then said they would contact T-Mobile and do another check on the signal.

When she came back she said "They say there is poor coverage in the area, but the they cannot cancel on this basis there has to be no coverage" .

I asked if she had actually listened to what she just said to me "there is poor signal in the area, so we cant take it back", it doesnt make sense. I then asked why when I ran the check on the the T-mobile website and why when the man in the carphone shop check it said I had "Good or Very Good" signal, yet the check she just ran said it was poor signal.

I explained that I needed the phone for work and that if I had been told that there was "poor" signal in the area then I wouldnt have taken the phone.

She stuck fast that there was nothing she could do and that I have to write or email customer complaints (apparently they have no incoming phone number :S )

I have run T-mobile again and explained what has happened with Carphone warehouse and they say they are ringing Carphone Warehouse on my behalf.

*fingers crossed*

Where do I stand though if they refuse to take it back? I just want to end it now and go back to Orange who I know have good signal in my area.

at the end of the day they lied to me telling me it was good or very good signal when T-mobile have checked and say it is a poor signal area?
 
ooooh seems like T-Mobile don't like Carphone wharehouse very much at all.

On hold now with a lady called shona from T-mobile who says it is an absolute disgrace that they told me that there was no cooling off period.

She has done another check on my area and said it is now showing as "no signal" so she is putting me through to their customer relations to have the contract terminated immediately.

Well done T-Mobile I say, good customer service.
 
Double bonus!!!

After much to-ing and fro-ing with CPW and T-Mobile, first saying there was coverage, then there was poor coverage, then no coverage, the excellent coverage.

I just kept repeating that I specified my post code, they told "good" coverage, yet now they tell me it is poor and I have none, therefore not fit for purpose.

BINGO!

Phone has been returned, contract cancelled.

Fairy play to the guys in the CPW shop though, they were completely on my side once I explained and argued with t-mobile for about an hour until it got sorted.

Now the double bonus bit, Orange called about 10 mins after leaving the shop (as I request my pac code before I realised I had no signal at home) to say that if I stayed with them, they would give me 220 mins (any time/network) and 100 txts for £10/month. A winner is me

thanks for the advice all.
 
You must log in or register to reply here.
Back
Top Bottom