Can I RMA or return a screen under DSR for a dead pixel?

Tribune · 3 Nov 2011 at 01:01

Hi guys,

Just built my new rig, which all went well. However, on my new 24" screen is a dead pixel. It's bang in the middle of the screen about 2/3rds of the way down. It glows red on a black screen and your eye can't help but be drawn to it when you change pages or something because of it's location.

Can I RMA a screen for this? If not, what's the deal with returning under DSR's? Cheers.

Kelt · 3 Nov 2011 at 01:04

Tribune said:
Hi guys,

Just built my new rig, which all went well. However, on my new 24" screen is a dead pixel. It's bang in the middle of the screen about 2/3rds of the way down. It glows red on a black screen and your eye can't help but be drawn to it when you change pages or something because of it's location.

Can I RMA a screen for this? If not, what's the deal with returning under DSR's? Cheers.

Unless you've got a specific dead and or stuck pixel guarantee with the monitor when you purchased it, you won't be able to RMA for it. You can however return it under DSR. Follow the retailers instructions which should be on their website, on how to return via DSR.

Surveyor · 3 Nov 2011 at 01:50

As has been said you can return it under the DSR but you'll have to pay to return it.

You'll have to decide if a dead pixel is worth how much it's going to cost to send back.

Buchanan0204 · 3 Nov 2011 at 03:51

I think not being able to return a monitor due to a dead pixel is ridiculous. DSR it. It will only bug you otherwise.

storm45 · 3 Nov 2011 at 11:24

definitely DSR it, i regret not doing so for mine! it used to be a minor annoyance, but now its just a headache!

Zowghi · 3 Nov 2011 at 11:30

Check parcelmonkey.co.uk out, it should be around £6-8 to return it I think.