Can send an SMS, can't receive any?

philip2009 · 21 Apr 2016 at 11:20

I've got an SMS issue that has been dragging on for a long time with TalkTalk. I can send an SMS, arrives instantly, I cannot receive an SMS - tested with commercial SMS providers, bank, relatives, different network operators - EE, FreedomPop - tested with different handsets.

Does anyone have any idea how to solve this(without swapping providers)? :confused:

philip2009 · 21 Apr 2016 at 11:57

Yes, I've been talking to TalkTalk for a month or more - this issue is still ongoing. I have no idea what the cause could be.

philip2009 · 21 Apr 2016 at 12:19

They sent me a cloned SIM a while ago that did not solve the issue. As I said, sending works perfectly, when I install the TalkTalk SIM I get the TalkTalk welcome SMS - but beyond that I am unable to receive an SMS from any source I've tried.

philip2009 · 21 Apr 2016 at 12:48

The handsets I'm testing with are the LG G3 and HTC Desire, and against different networks, EE and FreedomPop.

philip2009 · 21 Apr 2016 at 16:27

Yes I have that number.

philip2009 · 21 Apr 2016 at 17:08

That's the most detailed answer I've had on this issue since first contacting TalkTalk ...

I did indeed have a number ported over at the beginning of the year, however I cannot confirm/remember if this is when the problem started because don't often use my mobile - for me the mobile is just a backup in case of landline failure or other odd occasions.