My parents have had a Sky subscription for quite some time now.
I cannot for the life of me remember which package they are on - I believe they get all of the basic channels and are then subscribed to one set of premiums.
Anyway, they have had a few problems recently that are indicating possible problems at either the dish or decoder end of things.
The kit they have is very much out of warranty so I've said to them that if they need a new box they should give E-Bay a go as it will be a much cheaper option.
They called Sky recently and they said they could send out an engineer but as everything is out of warranty they were looking at a £65 bill.
Now....if this was a mobile phone company and my mobile had gone faulty and I was outside of contract then at this point I'd say "£65, in that case I think I'll just cancel my contract" and there is a very high chance they would find a solution for me - the £65 charge could well be waived very quickly.
Does anybody know if Sky are the same?
If my parents phoned up, were quoted £65 and then basically said "Well in that case I think we'll cancel our subscription and look into Freeview (or whatever) the likelyhood Sky are of "negotiating"?
I don't think it is something my parents would do anyway - I'm just interested more than anything as to if Sky are interested in going out of their way to keep subscribers (because we all know they make all of their profit from monthly subscriptions and not from sign-up's etc) or not.
Has anybody done anything similar to above?
I cannot for the life of me remember which package they are on - I believe they get all of the basic channels and are then subscribed to one set of premiums.
Anyway, they have had a few problems recently that are indicating possible problems at either the dish or decoder end of things.
The kit they have is very much out of warranty so I've said to them that if they need a new box they should give E-Bay a go as it will be a much cheaper option.
They called Sky recently and they said they could send out an engineer but as everything is out of warranty they were looking at a £65 bill.
Now....if this was a mobile phone company and my mobile had gone faulty and I was outside of contract then at this point I'd say "£65, in that case I think I'll just cancel my contract" and there is a very high chance they would find a solution for me - the £65 charge could well be waived very quickly.
Does anybody know if Sky are the same?
If my parents phoned up, were quoted £65 and then basically said "Well in that case I think we'll cancel our subscription and look into Freeview (or whatever) the likelyhood Sky are of "negotiating"?
I don't think it is something my parents would do anyway - I'm just interested more than anything as to if Sky are interested in going out of their way to keep subscribers (because we all know they make all of their profit from monthly subscriptions and not from sign-up's etc) or not.
Has anybody done anything similar to above?
. Be prepared to actually cancel though as I have heard sometimes they will actually let you go through with it. 