CAN WE CLEAR SOMETHING UP - what is classed as 'faulty' for monitors?

[wunkley]

Sorry for shouting, but I'll keep this brief...

I'm looking to spend a lot of money on a new gaming monitor.

I consider any screen defects including stuck or dead pixels, or backlight bleed as unfit for purpose and 'faulty'.

However, what do retailers, such as ocuk, class as 'faulty' when it comes to monitors?

Why is there no clear definition, anywhere, on any retail site with regards to this?

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Dead pixels seems to be manufacturer specific, but it's still not made clear enough.

Let's take a few specific examples for a specific monitor, say the Acer x34 and some of it's widely reported problems as posted in this forum and many other places....

1. Back light bleed
I consider any to be bad and would not want a monitor if it had any. Is this classed as
-faulty?
-defective?
-unfit for purpose?
- all of the above?

2. Coil whine.
Again an issue that many users are reporting to be an issue when the panel is overclocked to 100HZ (one of the MAIN points of the panel). I've just built a new watercooled rig and silence for everything is a top priority.
I would therefore consider any coil whine to be intolerable, and is it therefore
-faulty?
-defective?
-unfit for purpose?
-all of the above?

These are just 2 examples. Where do we stand as consumers?

 

[wunkley]

Gah, wrong section, can a mod please move to monitor forum?

 

[wunkley]

Thanks for moving to the monitor forum Mr Mod man
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First post updated

 

[wunkley]

All manufacturers have different policies.

If your unhappy with the product send it back as un-wanted.

But Gibbo, if a product is faulty/ defective / unfit for purpose, why should we send it back as "un-wanted", at our own expense? We should return a monitor as faulty and the postage should be covered.

This is why we need to know what is classed as "faulty" when it comes to monitors. It needs to be made clear. If the retailer deems it not to be "faulty" it gets sent back to the customer, and we get charged for the privilege. It's ridiculous!

I consider coil whine on a monitor to be faulty and unacceptable. Do ocuk?

I consider backlight bleed on a monitor to be faulty and unacceptable. Do ocuk?

etc etc.

Where do we stand?