Can you get a dell 24" swapped with one stuck pixel?

schnipps · 24 Jan 2007 at 18:47

Had the screen 2 weeks and i have 1 stuck pixel quite near the centre, its doing my head in, i thought i could live with it but id rather not. Where do i stand? Can i request a swap out or is it a waste of time.

daven1986 · 24 Jan 2007 at 18:50

i dont know but you can at least try. for the amount you pay for one it had better be perfect.

fish99 · 24 Jan 2007 at 20:21

Say it's got backlight bleed or something too

schnipps · 24 Jan 2007 at 20:30

fish99 said:
Say it's got backlight bleed or something too

What exactly is backlight bleed? also do you just ring dell customer services and quote your serial number and they come out with another one?

Dashik · 24 Jan 2007 at 21:13

Tell them it runs fine for 3 or so hours then shuts down and the only way to restart it is to disconnect from the mains for 30 mins then its fine again for about another 3 hours etc, this suggests a faulty PSU and will get you a replacement normally.

As it takes at least 3 hours for the fault to appear they can hardly have an engineer visit and wait 3 hours for the fault to occur

fish99 · 24 Jan 2007 at 23:04

Backlight bleed is just when you look at a complete black screen (especially in a dark room) and it's not even, some patches are lighter than the rest, especially around the edges. Say the stand is a bit wobbly or that it isn't level (a common complaint with that stand).

_PD_ · 24 Jan 2007 at 23:06

Dashik said:
Tell them it runs fine for 3 or so hours then shuts down and the only way to restart it is to disconnect from the mains for 30 mins then its fine again for about another 3 hours etc, this suggests a faulty PSU and will get you a replacement normally.

As it takes at least 3 hours for the fault to appear they can hardly have an engineer visit and wait 3 hours for the fault to occur

Would they not take it away, test it, and find it had 1 dead pixel and was otherwise fine and then do you for it?

fish99 · 24 Jan 2007 at 23:23

I'm sure they do test them because they need to know what to replace in it, since it'll become a refurb they send out to someone else. Whether they would be bothered enough to do anything about it, I can't see it myself, but it's probably better not to take the risk.

schnipps · 25 Jan 2007 at 07:35

So the concensus is they wont swap it for one stuck pixel, i have to perhaps tell a few fibbs to get it swapped. I think the backlight bleed is a possibility to say, as its subjective to your eyes. The faulty psu could be pushing it a bit.

fish99 · 25 Jan 2007 at 10:30

I think their policy is 5 subpixels or 2 adjacent subpixels, or 1 entirely dead or white whole pixel. Even if you don't feel comfortable fibbing it's still probably worth phoning them, you may get lucky. Dell do seem to want to keep their customers happy, and if you explain how annoying it is - you never know. The pixel being near the centre of your screen should help your case too.

Dashik · 25 Jan 2007 at 20:48

Cobra said:
Would they not take it away, test it, and find it had 1 dead pixel and was otherwise fine and then do you for it?

No I got my original 2405 swapped when it developed a vertical line down the screen, they sent a refurb 2405 out.

So about 2 months later I told them that it was failing after 3 hours of use and would they please replace it, they agreed and when I asked if due to the fact that it would be my 3rd monitor, would they send a new one they agreed and although I had to wait a couple of weeks, sent me a shiney new 2407 ~

It then took them another couple of months to collect the 'faulty' one

StevenG · 26 Jan 2007 at 11:04

best thing is to make something up.. backlight or otherwise...

i said i had a dark smudge like mark on the indside of mine to get mine replaced..

another one would be the USB is shorting out the pc...

just a few..

make somethign up

StevenG

Dingleberry88 · 26 Jan 2007 at 11:11

They did for me.