Cancelling an order before it arrives

builder22 · 29 Apr 2015 at 10:20

Placed an order over the phone with a local company. Item was out of stock, they didn't give a date when it would be delivered its taking ages
Should I be free to cancel and get a refund no hassle?

tom_e · 29 Apr 2015 at 10:21

Ch3m1c4L · 29 Apr 2015 at 10:21

umtil you take delivery, you can cancel. if its out for delivery, cancel order and refuse delivery

Efour · 29 Apr 2015 at 10:21

Until the moment it is dispatched ... Yep Easily !

ci_newman · 29 Apr 2015 at 10:24

Buddah · 29 Apr 2015 at 11:44

Burned_Alive · 29 Apr 2015 at 12:05

Yes, unless its a custom/personalised order.

builder22 · 29 Apr 2015 at 12:53

Thank you all!

builder22 · 29 Apr 2015 at 13:31

Not getting very far in the phone, waiting on a manager to call back...
Would an email be enough to cancel?
I can go in to see them but it's not ideal
No wonder everyone uses Amazon!

Thekwango · 29 Apr 2015 at 13:38

builder22 said:
Not getting very far in the phone, waiting on a manager to call back...
Would an email be enough to cancel?
I can go in to see them but it's not ideal
No wonder everyone uses Amazon!

as said above, it's easy, don't let them try and make it more difficulty.

phone up, quote order number tell them you want to cancel. if that start any guff just advise that you will refuse delivery if they despatch.......

now getting them to refund you in a timely fashion might be more trying exercise

builder22 · 29 Apr 2015 at 16:48

I phoned again, told the person I spoke to just to cancel it but still saying the manager will need to phone back. Still no call.

They have s website, wish I'd just ordered it online now!