Cancelling BT Broadband

sdfuk · 2 Oct 2008 at 12:37

Hi

Does anyone know what the notice period is on an 18 month contract? I have 6 months to run on mine but want to change to a better deal.

Cheers
S

LiE · 2 Oct 2008 at 12:40

I believe you have to complete the 18 month contract before cancelling.

MooMoo444 · 2 Oct 2008 at 12:43

If you've signed for 18 months, you will be billed for 18 months whether you want it or not. You just have to ride it out, at which they will offer you another contract most likely. Just turn it down.

Col_M · 2 Oct 2008 at 12:45

^ Yup, you're stuck with the contract until it expires, if you do want to get out you'll have to pay for the 6 months you've got left to run.

PwnDirect · 2 Oct 2008 at 12:47

Or you can try to cancel early, saying they have breeched TOS.
Unreliable service, slow service etc annoy them enough & they will let you leave.

Why you want to switch?

Le_Petit_Lapin · 2 Oct 2008 at 13:10

PwnDirect said:
Why you want to switch?

Why wouldn't you want to switch from BT Home Broadband, its awful.

Saying that though, their business broadband is top notch. Had that in for 3 years now and never had a single fault with it.

Guy · 2 Oct 2008 at 13:22

Forget to pay your BT telephone bill and they most probably cease your line by accident.

I cannot count how many times I have dealt with this.

Actually probably changing details of yourself would do it

Tourm · 2 Oct 2008 at 13:26

If you do cancel, make sure you get a MAC code from them, as it makes the swap to another dsl provider a quicker process.

a1ex2001 · 2 Oct 2008 at 13:26

Le_Petit_Lapin said:
Why wouldn't you want to switch from BT Home Broadband, its awful.

I don't know anyone who's had serious issues with BT broadband and half the people I know are on it, I would recomend it without hesitation. (Allthough if this Phorm carp carries on I may revise my opinion!)

Abraham · 2 Oct 2008 at 13:28

hasn't this phorm stuff caused a change in the T&C? that would generally give you a month in which you can cancel with no penalty

Dave · 2 Oct 2008 at 13:39

Tourm said:
If you do cancel, make sure you get a MAC code from them, as it makes the swap to another dsl provider a quicker process.

That's another thing - it's taken just over a month and a half from when we requested it originally, and our MAC code finally came through this morning!

Scania · 3 Oct 2008 at 05:30

Dave said:
That's another thing - it's taken just over a month and a half from when we requested it originally, and our MAC code finally came through this morning!

I requested mine yesterday and it was in my In-Box this morning. :confused:

Undecided between Tiscali or Virgin....

G18241 · 3 Oct 2008 at 07:18

Had BT broadband for quite a while, never had a single problem with it :confused:

m4cc45 · 3 Oct 2008 at 07:32

Would never use BT broadband after all of this Phorm rubbish. I can't understand how they have gotten away with it wthout some kind of punishment be it from OFCOM or another.

I do use there Business service as it's provided for me by work and there's no way around that. Would never use there home service though.

Remember to say no to phorm if i pops up.

http://badphorm.co.uk

M.

Hxc · 3 Oct 2008 at 07:34

R420LA6X2/4MNA said:
I requested mine yesterday and it was in my In-Box this morning.

Undecided between Tiscali or Virgin....

Tiscali are the worst ISP around bar none. Go ANYWHERE else.

We moved to BT from Tiscali and I honestly can't understand what people's probelms are with them.

Beerbaron · 3 Oct 2008 at 07:56

Guy said:
Forget to pay your BT telephone bill and they most probably cease your line by accident.

I cannot count how many times I have dealt with this.

Actually probably changing details of yourself would do it

Im pretty sure that doesnt work. You will either be charged a reconnection fee or the ramaining months on your contract.

jrodga2k5 · 3 Oct 2008 at 09:22

Hxc said:
Tiscali are the worst ISP around bar none. Go ANYWHERE else.

We moved to BT from Tiscali and I honestly can't understand what people's probelms are with them.

My BBand with BT becomes very dodgy at the end of every month. We experience a good bit of downtime with the constant disconnections and the speeds drop quite a bit, pretty sure we're being throttled by them.

Well I'm thinking of going o2 or sky atm, I was checking sky's out last night and next to the their Unlimited Broadband* the * indicated, NO FAIR USE POLICY! Which is sounding quite good.

My mate has said good things about o2 however.

sdfuk · 3 Oct 2008 at 13:37

hi

thanks all. My connection is always good but slow. O2 are meant to have better connection speeds and as im an o2 customer , i'll get BB connection for about £7 per month compared to £19 i'm paying now

Dave · 3 Oct 2008 at 13:50

R420LA6X2/4MNA said:
I requested mine yesterday and it was in my In-Box this morning.

I had to get mine sent by post, I've no idea what my BT email is

Guy · 3 Oct 2008 at 16:31

Beerbaron said:
Im pretty sure that doesnt work. You will either be charged a reconnection fee or the ramaining months on your contract.

How? it was their fault that the line was ceased and they cant make you pay for something your not getting.

I'm not saying dont pay your bill period, just like one month out. I used to deal with BT cutting off customers lines all the time.