Cannot close Scottish Power Account

ColdAsIce · 27 Mar 2020 at 14:25

We are in the process of moving flat and are trying to close the account of our current energy supplier which is Scottish Power. The only option on their website is for moving to a new address and bringing them over as the energy supplier. The only way to close an account is through the phone lines but they have closed this service due to the corona virus. They literally have no way for customers to close the contract. I’ve got no idea what to do.

Feek · 27 Mar 2020 at 14:28

Take a meter reading when you move out (including photographs) and cancel your direct debit. Then wait for them to contact you.

Gray2233 · 27 Mar 2020 at 14:29

Cancel your direct debit and send them a letter/email detailing why, be sure to take a meter reading on the day you hand the keys in.

ColdAsIce · 27 Mar 2020 at 14:32

I said the same thing but the girlfriend doesn’t want to do this and have her credit rating effected if Scottish power will be chasing her for money owed.

Deleted member 77746 · 27 Mar 2020 at 14:36

You can’t close the account online. You ring up and once the final bill has been paid they will close it.

Call them up and tell them the date you moved out along with the meter reading.

ColdAsIce · 27 Mar 2020 at 14:36

mrbell1984 said:
You can’t close the account online. You ring up and once the final bill has been paid they will close it.

Call them up and tell them the date you moved out along with the meter reading.

so you didn’t bother reading my OP?

Deleted member 77746 · 27 Mar 2020 at 14:51

ColdAsIce said:
so you didn’t bother reading my OP?

Yeh well the op needs to wait there’s no other way or just email customer services and they will get around too it once they pick up the email.

Dave M · 27 Mar 2020 at 15:12

I had same problem the other day, not sure if they changed something but I went through it again yesterday and I think the move date being by then historical got me into a different form which didn’t make me give a new supply address (it did tho ask for an address for the final bill).

moon man · 27 Mar 2020 at 15:13

im scottish power also ,maybe email at least the time would be logged and you can attach a pic of meter

Call us
We are now operating a reduced service in our call centres. To help those most in need, we are only able to take calls from customers who are at risk of going off supply. If you are at risk of going off supply, please call 0800 027 0072, Otherwise, you can email us at [email protected] and we will respond as soon as possible.

Feek · 27 Mar 2020 at 17:58

ColdAsIce said:
I said the same thing but the girlfriend doesn’t want to do this and have her credit rating effected if Scottish power will be chasing her for money owed.

If you do what I said, they'll contact you and you pay them, no problem. Even if it did put a blip on a credit rating, it would be insignificant.

Or do what other people have said and email them the details.

Either option works.