Cannot get USB 3 working properly on an Asus P6X58D-E mobo

IggyStooge · 28 Oct 2017 at 21:02

Hello everyone

I've just got a 6TB HDD and an IcyBox USB3.0 Sata Adapter from OC thinking I can take advantage of USB3 when I move a lot of files around. I've never used USB3 on this system but foolishly expected it to work. I've always installed the recommended driver from the Asus website - NEC USB 3.0 Host Controller Driver v2.0.4.0 in Win7 Comp Mode cos there wasn't a Win10 driver. Anyway I keep getting a message that reads '1 interrupted action - an unexpected error is keeping you from copying the file. Error 0x80070037: the specified network resource or device is no longer available' Sometimes if I click 'try again' it carries on for a bit but then I'll get that message again. Sometimes it doesn't carry on when I click 'try again', just displays the error message so I guess the drive has disconnected. I've tried another driver, RENESAS USB 3.0 Host-Driver v2.1.3.90 that looked like a newer one for Win10. I have the same trouble with that too. When it does work in both cases it doesn't seem that fast and the speeds seem to be up and down all the time.

I'm not sure what to do now, I've used the Sata Adapter in a USB2 port and it seems to work fine obviously at slower speed but stays connected. I'd be very grateful for any advice anyone can offer me please.

Thanks a lot.

IggyStooge

BongoHunter · 29 Oct 2017 at 12:29

I wonder if this is related to some kind of USB power policy in windows or setting in the BIOS.

You could always pickup a USB 3 PCIe addon card if you have no luck with the Asus drivers, they are very cheap and Win10 drivers would probably be easier to get (that's a very old Mobo at this point...)

IggyStooge · 31 Oct 2017 at 10:56

I've had a look in BIOS and tried a few things. Re installed the latest driver but I have the same problem and the speed is worse than USB2.0. I think I will look at a USB3 add-on card. Thanks for your reply.

demonix · 31 Oct 2017 at 18:14

You don't need a driver for windows 10 as USB 3 is natively supported so you would only need to use the USB 3 driver that is included with windows 10 (which is why there isn't any USB 3 drivers listed on the motherboard manufacturers website for that motherboard).

mistersprinkles · 31 Oct 2017 at 20:59

demonix said:
You don't need a driver for windows 10 as USB 3 is natively supported so you would only need to use the USB 3 driver that is included with windows 10 (which is why there isn't any USB 3 drivers listed on the motherboard manufacturers website for that motherboard).

Nope. The USB 3 on X58 is not part of the chipset and absolutely requires a device driver. I find it unlikely that it would be in Win 10's driver database given how old that chipset is (2008)

What you might want to do after uninstalling the ASUS driver is head over to PCI database using the hardware id your device manager gives you to search for drivers. There may be an updated driver from the OEM that is not on the ASUS website.

If all else fails you can always get a PCIE USB 3 expansion card. You really ought to upgrade that whole machine though. X58 is ooooooooooold.

Cheers.

DrBombcrater · 1 Nov 2017 at 15:55

mistersprinkles said:
Nope. The USB 3 on X58 is not part of the chipset and absolutely requires a device driver. I find it unlikely that it would be in Win 10's driver database given how old that chipset is (2008)

Windows 10 natively supports all popular USB 3.x chips, no matter how old, including the NEC/Renesas ones. I have a couple of boards with those chips on them and Windows 10 has always picked them up and treats them as no differently from chipset-integrated USB3.

IggyStooge · 9 Nov 2017 at 20:54

I uninstalled the driver I was using and let windows install its driver (now says Renesas USB 3.0 eXtensible host controller - 0.96 Microsoft, is this correct?) but I'm still having the same issues.

EsaT · 9 Nov 2017 at 21:57

BTW, Have you tried adapter in other PC?

I wonder if that UASP thing could also have some effect:
https://en.wikipedia.org/wiki/USB_Attached_SCSI
That motherboard and its USB 3 controller are old so maybe they might not support everything...

IggyStooge · 21 Nov 2017 at 22:35

Just an update, I re-installed Windows 10 Home x64 and the adapter now appears to be working as it should. It only lost connection once but seemed to re-connect and carry on transferring when I clicked try again. Reached around 120mb/s at times. I noticed a setting in advanced power called USB selective suspend which is currently enabled. Would that have anything to do with the connected HD losing connection?