Hey guys,
Need some help attempting to fix my Mum's laptop please.
It's just a very standard laptop on XP (ADVENT 6311 17" Dual Core Laptop 2GB 80GB) she is a technophobe and only uses it for basic internet searches but it's now bust and I'd like to try and fix it for her.
When I turn it on, it boots up and looks normal until we get to desktop home page where the graphics are huge and pixelated. I get a balloon stating that the resolution is set to low and that I can change it, which I've tried but it will not accept my options. I tried a few other bits and conducted plenty of Google searching but nothing has worked. I have tried to run AVG to check for viruses but I cannot run AVG (not even in safe mode) nor can I remove it as I get an error message which is preventing me from running/removing it. I did manage to carry out a malware check and found over 2,000 items which have now been removed.
As as final bit of hope, I attempted to carry out a system restore (to a previous date) both in safe mode and not in safe mode but I could not do this either as I keep getting an error message saying something like 'System Restore could not complete, you need to restart your computer first' which I proceed to do and try again but keep getting the same error message.
I have also ran as administration but still nothing.
I am usually able to fix minor computer things with Google's help but not this time
does anyone know if there's anything else I can try?
I do not have an XP disk either as we bought the laptop on the Bay of E for a very small price around 6 months ago.
Any help is much appreciated.
Many thanks,
Emma
Need some help attempting to fix my Mum's laptop please.
It's just a very standard laptop on XP (ADVENT 6311 17" Dual Core Laptop 2GB 80GB) she is a technophobe and only uses it for basic internet searches but it's now bust and I'd like to try and fix it for her.
When I turn it on, it boots up and looks normal until we get to desktop home page where the graphics are huge and pixelated. I get a balloon stating that the resolution is set to low and that I can change it, which I've tried but it will not accept my options. I tried a few other bits and conducted plenty of Google searching but nothing has worked. I have tried to run AVG to check for viruses but I cannot run AVG (not even in safe mode) nor can I remove it as I get an error message which is preventing me from running/removing it. I did manage to carry out a malware check and found over 2,000 items which have now been removed.
As as final bit of hope, I attempted to carry out a system restore (to a previous date) both in safe mode and not in safe mode but I could not do this either as I keep getting an error message saying something like 'System Restore could not complete, you need to restart your computer first' which I proceed to do and try again but keep getting the same error message.
I have also ran as administration but still nothing.
I am usually able to fix minor computer things with Google's help but not this time
does anyone know if there's anything else I can try?I do not have an XP disk either as we bought the laptop on the Bay of E for a very small price around 6 months ago.
Any help is much appreciated.
Many thanks,
Emma