cannot use fingerprint to unlock Galaxy S6

phil-k · 23 Mar 2016 at 19:58

I have set up my fingerprints to unlock my S6 but after I either shut down or restart the fingerprint option doesnt work and I have to type in my password and it gives the message "enter password instead of fingerprint after restarting device to protect fingerprints"
What am I doing wrong
Thanks

phil-k · 23 Mar 2016 at 20:07

yes i have

phil-k · 23 Mar 2016 at 20:22

but I thought using your fingerprint was the security measure and using it unlocked the phone and the password was supposed to be a backup

phil-k · 23 Mar 2016 at 20:32

wesimmo said:
I'm using a 6P and have the same, the finger print is only used to unlock if the phone has already been on and the screen locked, every boot up you have to enter your PIN.

Seems reasonable security to me, it's not much of an inconvenience after all?

That explains it I thought it was to unlock the phone after switching on, I would have thought it would be more secure than swiping
Thanks