Dear Mr ****,
We refer to your recent claim under the Canon UEFA Euro 2012 cashback promotion in respect of a camera purchased from Digital Rev with serial number ****.
We are very sorry to inform you that, although the camera is a genuine Canon camera, it was put on the market outside of Europe and was not intended for the European market. Such products are known as "parallel goods" or "grey market" goods and their sale in the UK is unlawful. Therefore, we are very sorry to say that we cannot accept your promotion claim in respect of this product
The sale of such products in the UK infringe Canon's trade mark rights and risk a number of other legal implications including Customs and tax offences, improper localisation for the UK market (including for example, low grade or unsafe third party UK power cords, no valid UK/European manufacturer’s one year warranty, and ineligibility for European promotions) and breach of European Environmental and Safety requirements.
We have reported this matter to our Anti-Counterfeit Legal Team and they are dealing with the matter from their side.
You may use this communication to assist you in obtaining any remedies (including a full refund) from Digital Rev.
If you would like any assistance in identifying a retailer from whom to purchase a legitimate Canon camera then please see our website (link below) for a non-exhaustive list of options (note that only new products are eligible for promotions, not refurbished products from the Canon ebay store):
http://www.canon.co.uk/Where_to_buy/
We are sorry that you have purchased an unlawful parallel import product and we do not want you to be prejudiced from participating in this promotion. Therefore, as a special arrangement with you, if you would like to purchase another Canon product and submit a fresh claim then we will extend the promotional period until 19th June 2012. (Please obtain or print a clean copy of the claim form and mention this exchange when you submit your claim).]
For & On Behalf Of
Canon Cosumer Imaging
