cant get emails ISP Tiscali

scoobie_wrc · 5 May 2010 at 21:22

i have'nt changed anything but i have'nt been able to get into my emails for the last 2 days, ive emailed them (dont know how they will reply as i cant get their emails!)

anyone else having tisclali email problems?

scoobie_wrc · 5 May 2010 at 21:23

ps ive changed my email here so i can see when i get replies

shauncr91 · 5 May 2010 at 21:24

What happens when you try to get into them?

Connection error?
Password/username error?
Browser crash?

Need moar details.

scoobie_wrc · 5 May 2010 at 21:29

get this, using thunderbird

shauncr91 · 5 May 2010 at 21:30

Have you tried connecting through your browser, or using a different client?

scoobie_wrc · 5 May 2010 at 21:32

tried using webmail but get the same error, i have no other email client to try

decmatt · 5 May 2010 at 22:02

Ring them?

SubFocus · 5 May 2010 at 22:07

Tracert to the mailserver?

scoobie_wrc · 5 May 2010 at 22:09

decmatt said:
Ring them?

i work 12 hour shifts and im guessing they shut at 6?

SubFocus said:
Tracert to the mailserver?

eh?

SubFocus · 6 May 2010 at 07:55

Do a tracert to your mailserver address and post the results mate

scoobie_wrc · 6 May 2010 at 08:06

how do i do that?

SubFocus · 6 May 2010 at 14:13

Open up CMD prompt,

Type

tracert yourmailserver.address.com

also do another with pathping as a replacement to tracert

have you spoke to Tiscali?

Sp00n · 6 May 2010 at 14:29

I'm sorry but what use is a tracert?

If he can't login via the webmail then there is an issue with the account, contact tiscali and work it through with them.

Looks like a username/password error, have they made any changes to the way you are supposed to login? eg: changing from <name> to <name>@tiscali.co.uk ?

I had this one time with my email.