Can't get into my seedbox with plus net connection

inam22 · 28 Feb 2014 at 22:46

I have got seed box with seedhost.eu for few months and I have been using it with out any issues but since Wednesday all of sudden for some reason I can't access to my seedbox through rutorrent or via FTP (filezilla) or HTTP through my broadband connection( plus net) however I can login into my seedbox through my mobile 3g connection with out any issues.

I have been told that there is plus net routing issue but other plus net member's can traceroute the seedhost.eu servers without any issues.

Any suggestions guys where could be the problem, any help will be much appreciated in advance.

Please find the link for the thread I have created on official plus net forum:
http://community.plus.net/forum/index.php/topic,124275.0.html

Craig321 · 28 Feb 2014 at 22:47

Have you tried using Google DNS 8.8.8.8 and 8.8.4.4?

inam22 · 28 Feb 2014 at 23:41

Yes tried both open/google dns with no luck. Seedhost customer support are blaming my ISP and my ISP is telling me that there is nothing wrong on their side. Running out of ideas now, only thing I need to try different router over the weeked.

miller745 · 1 Mar 2014 at 19:46

Nothing has made it's way in your hosts file has it?

On Holiday · 1 Mar 2014 at 19:47

opethdisciple · 2 Mar 2014 at 01:14

When you change your dns settings, try rebooting first and try again.

Also I seem to be able to browse to seedhost.eu (BT) here so, my bet is on some routine ISP problem. Infact Im 90% on this being an ISP issue.

Used to have similar issues with Be There back in the day.... intermittant website issues. Routing/peering you name it.

The only issue Ive had with BT was when BFBC2 was the latest BF game, they where traffic shapping my network so that I couldnt get the lobby to display any servers. I complained and they sorted it for me.

inam22 · 2 Mar 2014 at 04:01

I can browse there website fine, I can also ping seedhost.eu but I can't ping my server freak.seedhost.eu

C:\Users\Home>ping seedhost.eu

Pinging seedhost.eu [85.214.229.249] with 32 bytes of data:
Reply from 85.214.229.249: bytes=32 time=49ms TTL=51
Reply from 85.214.229.249: bytes=32 time=50ms TTL=51
Reply from 85.214.229.249: bytes=32 time=49ms TTL=51
Reply from 85.214.229.249: bytes=32 time=49ms TTL=51

Ping statistics for 85.214.229.249:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 49ms, Maximum = 50ms, Average = 49ms

C:\Users\Home>ping freak.seedhost.eu

Pinging freak.seedhost.eu [5.79.67.33] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 5.79.67.33:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Home>

rids57 · 2 Mar 2014 at 04:17

Pinging seedhost.eu [85.214.229.249] with 32 bytes of data:
Reply from 85.214.229.249: bytes=32 time=51ms TTL=57
Reply from 85.214.229.249: bytes=32 time=51ms TTL=57
Reply from 85.214.229.249: bytes=32 time=51ms TTL=57
Reply from 85.214.229.249: bytes=32 time=50ms TTL=57

Ping statistics for 85.214.229.249:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 50ms, Maximum = 51ms, Average = 50ms

Pinging freak.seedhost.eu [5.79.67.33] with 32 bytes of data:
Reply from 5.79.67.33: bytes=32 time=36ms TTL=54
Reply from 5.79.67.33: bytes=32 time=34ms TTL=54
Reply from 5.79.67.33: bytes=32 time=35ms TTL=54
Reply from 5.79.67.33: bytes=32 time=34ms TTL=54

Ping statistics for 5.79.67.33:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 34ms, Maximum = 36ms, Average = 34ms

No problem here - I'm on Sky broadband

asim18 · 2 Mar 2014 at 11:43

Whoa, plusnet routing looks pretty horrendous. I thought VM had bad rep for having bad peering arrangements.

Code:

C:\Users\Asim>tracert freak.seedhost.eu

Tracing route to freak.seedhost.eu [5.79.67.33]
over a maximum of 30 hops:

  1     7 ms     5 ms     5 ms  10.**.**.*
  2     8 ms     6 ms     8 ms  popl-core-2a-ae4-668.network.virginmedia.net [62.255.161.49]
  3     9 ms    10 ms     8 ms  nrth-bb-1c-ae7-0.network.virginmedia.net [82.14.127.241]
  4    10 ms     9 ms     9 ms  nrth-tmr-1-ae1-0.network.virginmedia.net [213.105.159.30]
  5    29 ms    28 ms    28 ms  fran-ic-1-as0-0.network.virginmedia.net [62.253.185.81]
  6    23 ms    23 ms    23 ms  decix.peering-inx.fra.leaseweb.net [80.81.192.246]
  7    34 ms    33 ms    34 ms  31.31.32.76
  8    34 ms    33 ms    33 ms  31.31.32.51
  9    35 ms    33 ms    34 ms  5.79.79.241
 10    33 ms    33 ms    33 ms  freak.seedhost.eu [5.79.67.33]

Trace complete.

10 Hops and I'm there... Compared to the 18 hops on plusnet.

OP can you post a tracert from Command Prompt please. Keep the formatting by using Code tags.

inam22 · 2 Mar 2014 at 12:59

Code:

C:\Users\Home>tracert freak.seedhost.eu

Tracing route to freak.seedhost.eu [5.79.67.33]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    71 ms    26 ms    24 ms  lo0-central10.pcl-ag07.plus.net [195.166.128.188
]
  4    23 ms    22 ms    23 ms  link-b-central10.pcl-gw02.plus.net [212.159.2.18
6]
  5    25 ms    22 ms    22 ms  xe-9-0-0.pcl-cr02.plus.net [212.159.0.218]  6    23 ms    23 ms    23 ms  ae1.ptw-cr02.plus.net [195.166.129.2]
  7    22 ms    23 ms    22 ms  ae2.ptw-cr01.plus.net [195.166.129.4]
  8    24 ms    25 ms    23 ms  peering.thn.lon.leaseweb.net [195.66.225.56]
  9    33 ms    31 ms    32 ms  31.31.32.69
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.
C:\Users\Home>

asim18 · 2 Mar 2014 at 16:45

Looks like your being blocked by a firewall at the destination server's data centre.

You're being blocked by this host: http://www.leaseweb.com/en

You need to get in touch with seedhost and tell them to find out what's going on from their bandwidth providers, send them the tracert.

Your tacert looks better than the ones they posted on the Plusnet Forums.

On Holiday · 2 Mar 2014 at 16:47

inam22 · 2 Mar 2014 at 18:20

YarwoodUK said:
Tried leaving your router/modem unpluged for a few minutes and plugging back in? Should give you a new IP.

Already tried that but it didn't work

thewanted · 3 Mar 2014 at 13:04

I'm also having trouble with PlusNet and SeedHost, although my issue appears to be traffic-shaping or poor routing, and not complete inability to access my server - link

Here's a traceroute from my PlusNet connection to your server:

Tracing route to freak.seedhost.eu [5.79.67.33]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms BTHUB5 [192.168.1.254]
2 19 ms 19 ms 19 ms lo0-central10.pcl-ag01.plus.net [195.166.128.182
]
3 19 ms 18 ms 18 ms link-b-central10.pcl-gw02.plus.net [212.159.2.16
2]
4 19 ms 18 ms 19 ms xe-10-0-0.pcl-cr02.plus.net [212.159.0.194]
5 19 ms 19 ms 19 ms ae1.ptw-cr02.plus.net [195.166.129.2]
6 19 ms 18 ms 19 ms ae2.ptw-cr01.plus.net [195.166.129.4]
7 19 ms 19 ms 19 ms peering.thn.lon.leaseweb.net [195.66.225.56]
8 34 ms 29 ms 29 ms 31.31.32.71
9 31 ms 30 ms 30 ms 85.17.100.187
10 30 ms 30 ms 30 ms po2.cs1.ams1.leaseweb.net [37.48.95.193]
11 32 ms 31 ms 31 ms freak.seedhost.eu [5.79.67.33]

inam22 · 3 Mar 2014 at 15:10

thewanted said:
I'm also having trouble with PlusNet and SeedHost, although my issue appears to be traffic-shaping or poor routing, and not complete inability to access my server - link

Here's a traceroute from my PlusNet connection to your server:

Can you get access to bitsoup.me website from your plusnet connection?

thewanted · 3 Mar 2014 at 15:24

inam22 said:
Can you get access to bitsoup.me website from your plusnet connection?

Yeah the website loads up for me.

inam22 · 3 Mar 2014 at 15:52

For some reason site loads fine on google chrome.

thewanted · 3 Mar 2014 at 17:04

inam22 said:
For some reason site loads fine on google chrome.

Can you download any of the files in the "NL" column? https://kb.leaseweb.com/display/KB/Link+speeds

I'm sure the problem isn't with Leaseweb though. I have another box at Leaseweb, and another box in a different DC in Amsterdam and I get poor speeds from all three of them between 19h00-00h00.

inam22 · 3 Mar 2014 at 18:02

Yes getting pretty much full speed.

thewanted · 3 Mar 2014 at 18:45

inam22 said:
Yes getting pretty much full speed.

Would you mind trying again after about 8pm?

EDIT: Actually, I am now getting 450KB/sec from my seedhost.eu server, and if I download file from that link I posted, I get my line's max speed. Something is definitely fishy with this.