Cant install HP printer on pc.

Jimbo · 14 Apr 2006 at 16:02

Can anyone help here?

Since I upgraded my motherboard to an Asrock dual sata 2, I cant install my HP 1100 series all in one printer.

During install everything goes well until it asks you to conect it to the usb port. Then it starts asking me for files, it never did this in the past. Anyway the instalation fails but Im still left with the little arrow that lets you safely remove usb devices etc, and it says - safely remove psc (DOT4USB) and under that it says again safely remove hp psc 1100 series.

WTF is going on? I have the same problem trying to connect a digi camera too.

Jimbo · 14 Apr 2006 at 16:28

I havent no, but I really dont think they will work. there seems to be something wrong with the usb ports Im sure. Yet my mouse and zen player works fine? I suppose I could try the drivers, cheers.

Jimbo · 14 Apr 2006 at 17:11

Ok I just tried the latest drivers and its still not working. It looks first for a composite device or something? then a usbprint support, I had to get these files of the web.

Then it asks for the file - sRGB.ICM

I think my problem might be Im missing the driver cab from c:\windows\driver cache\i386\driver.cab

Anyone know how I can get this back?

Jimbo · 14 Apr 2006 at 17:24

No mate full reformat, but for some reason these drivers that my hp printer worked on all the different motherboards I had in the past are not there?

Jimbo · 14 Apr 2006 at 17:36

No I am running windows xp home with service pack 2 built in.

Jimbo · 14 Apr 2006 at 17:42

I have trawled the web and googled and everything.. if anyone has the file - sRGB.ICM can they please email me it.

There might be more files after that as well.

Jimbo · 14 Apr 2006 at 17:51

Thanks I'll try that, I have 2 cds of xp home and pro and neither has that file on it. :confused:

Jimbo · 14 Apr 2006 at 18:04

Damn damn damn.. after finding all those files and the one you kindly gave me of course. The installation tells me it failed.

Jimbo · 14 Apr 2006 at 18:24

Just installed the latest ULI drivers and the usb drivers it uses, gonna try again. I was trying to install it on an add on usb brackett, I know it works as other devices work fine on it. Plus theres no way you can hook it up wrong.

Anyway I'll try again on a port on the motherboard.. really is a headache tbh.

Jimbo · 14 Apr 2006 at 18:37

Thank you for those tips Rigsta,

Of what you have said so far this is what I have done, and will do:

* I have got the latest HP drivers

* Got the latest chipset drivers.. although to me when I was installing them it seemed to quit out a bit quickly, as in not normal.. no messages to reeboot or anything.

* There is a new bios available, although there is no mention of usb in there.

* Had a look on windows update and saw nothing.

* might try to remove all usb controllers from dm.

* havent treid in safe mode yet.

Jimbo · 14 Apr 2006 at 19:07

I just uninstalled all the usb drivers / controllers from device manager, and try from there. I really apreciate the help guys thanks.

Jimbo · 17 Apr 2006 at 14:05

Finnaly got this one fixed. I treid everything so thanks to all who tryed to help. In the end it took a reformat of xp and now Im happy to say its sorted, no idea what caused it though?