Can't transfer data from icloud backup to new Ipad Air 2.

philstanbridge · 26 Dec 2016 at 18:15

Hello chaps, could do with some advice. I bought my wife an Ipad Air 2 for chrimbo to replace her ageing Ipad 1. The problem, as far as I am aware is because we have two mobiles on one contract we only have one apple Id, which is mine. She can't get the data from her backup on to the new ipad as a result.

We've followed the Apple website for help with this, and haven't been able to sort it yet.

Is there an easy way to rectify this? Maybe she could create a new id, link it to her account and then it would work?

KIA · 26 Dec 2016 at 19:23

I don't think it has anything to do with the Apple ID, and there's no need for you to share.

The issue here is going to be the iOS version. iPad 1 will be on iOS 5, where as the Air 2 will be on iOS 10.

Combat squirrel · 26 Dec 2016 at 21:11

KIA said:
I don't think it has anything to do with the Apple ID, and there's no need for you to share.

The issue here is going to be the iOS version. iPad 1 will be on iOS 5, where as the Air 2 will be on iOS 10.

This, she just needs her apple ID - apple ID doesn't care what contracts your on - so just make her one or something

Captain · 26 Dec 2016 at 21:55

Have her create her own apple ID and she'll be able to back up and restore.

philstanbridge · 27 Dec 2016 at 09:56

Cheers chaps. I had to use itunes in the end as the two devices just wouldnt play ball.