Can't upgrade from 10.13.6

Admiral Huddy · 11 Feb 2021 at 21:47

Good evening, I'm going to confess, I know nothing about Macs, I'm trying to help a friend. We don't seem to be able to upgrade from 10.13.6 so she can use the latest version of Lr. but in the upgrade option, it says no updates available. Does this mean the Mac is end-of-support? It's about 5 years old.. Thank you

21.5-inch iMac 3.0GHz quad-core Intel Core i5 with Retina 4K display

Feek · 11 Feb 2021 at 22:11

Click on the Apple in the top left and select About This Mac.

You'll have the OS name and version number and below that, it'll tell you the exact model.

The oldest 21.5" iMac with the 4K display is from Late 2015 and can run Big Sur.

Anything from that model onwards should run Big Sur but it's not done through Software Update, it's done through the App Store. Open the store and search for Big Sur.

Admiral Huddy · 12 Feb 2021 at 14:43

Thanks Feek, I'll pass that on. I managed to locate the update service through the App store and that's where it said "no updates" but I will ask them to search for Big Blur.

I'll post back.

Admiral Huddy · 18 Feb 2021 at 14:49

Worked through the app route.. Thanks, Feek

Feek · 18 Feb 2021 at 15:09

Admiral Huddy said:
Worked through the app route..

Excellent news, thanks for coming back to let us know