Car went for a service today and had a problem

William-Mathew

William-Mathew

William-Mathew

Associate
Joined
7 Mar 2014
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831
Location
Bucks
Hi guys

So I have a land rover discovery 4 HSE. It went into its service today and I asked them if they could reinstall timed climate. I lost time climate when our house got broken into and they took the car. The police found the car and did what they had to do but when the police passed it over to the insurance company, aviva, that's when the problems started to happen. The insurance company told me that all they had to do was change the locks for the car and said that this would not affect my no claims bonus if they chose the garage. They sent it to their garage of chose and they messed it up big time. It went from a simple job of changing the locks to them having to replace the engine tray, the motherboard for the car and wiping all of the data off it. So eventually after 3 months of not having the car I got it back and nothing properly worked. The first thing that I noticed is that the folding wing mirrors did not work and that timed climate did not work.


So after all that I have left it about 6 months to get timed climate reinstalled until today when it went in for a service. I asked them if they could reinstall it and they said that it never came with it. I have done some looking online and apparently all HSE models come with it as standard. I will phone them up tomorrow as they are shut now. I don't want this to have to go through insurance again as it would take them about a month to do.

Has anyone had this problem before? Does anyone have an HSE with it in and does it some standard?

Thanks for any help

Will
 
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I'd laugh if they've put in ECUs from a non-HSE Disco or one that didn't have the timed climate. In theory, if LR put their equipment onto the vehicle and was seeing data (configuration data/part numbers etc) that indicated that the car didn't have timed climate, that could lead them to say, "Well, no, sorry, it doesn't have it."

Talk to the dealer about what problems you've been having, and try and get a list of what exactly got replaced by the insurers garage. If LR agree it should have these features based on the car model etc but the car is reporting that it doesn't, then start blasting Aviva.
 
I assume you noticed these issues almost immediately? Why didn't you reject it and say "well now this, this, this and these are broken, fix it" :confused:

I don't understand why you would live with a broken car for 6 months?
 
Acme said:
I assume you noticed these issues almost immediately? Why didn't you reject it and say "well now this, this, this and these are broken, fix it" :confused:

I don't understand why you would live with a broken car for 6 months?
Click to expand...

This and if you try chasing the insurance company they'll probably say exactly the same thing.
 
Acme said:
I assume you noticed these issues almost immediately? Why didn't you reject it and say "well now this, this, this and these are broken, fix it" :confused:

I don't understand why you would live with a broken car for 6 months?
Click to expand...

The car is not broken its all running fine except for a few issues. I was without the car for 3 months and keep having to change the courtesy car every week. I read the terms and conditions of the place it got fixed at and i have up to a year to complain, so i will be doing that now.
 
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