carbonite trashing files..?

[edscdk]

has anyone experienced the below with carbonite?

put file on memory stick, took stick to another PC file had vanished. Try and re-copy file and it say the file already exists after some messing about the file appears but with a size of 0 bytes (at which point I was able to delete it)

Customer saves XL sheet, tries to re-open its vanished... I am unable to put the backup copy into the folde as it says the file already exists.. He also reports data has vanished from the file at least once since i installed carbonite...

two machines - only common factor is carbonite (and me)

 

[Sin_Chase]

Which Carbonite are you referring to?

Only thing by that name I have come across is a WoW quest helper addon but I assume you do not mean that. The Backup solution that come sup in Google?

Are you waiting long enough after the copy to remove the USB stick, are you safely ejecting it?

 

[edscdk]

What is Carbonite?

Only thing by that name I have come across is a WoW quest helper addon.

its cloud backup and apparently ramdom file deleter / version roll back software...

I'm going off this could backup software, crashplan let me install their software at 10 clients then refused to sell them the software and refused to answer any questions as to why... now carbonit deletes files for a laugh...

 

[tribz]

I've got Carbonite installed all over the place and use it for my online backup as well. No problems, just install and forget. Might it be something your customer is doing?