Card frozen - help please

TS7 · 15 Sep 2012 at 18:04

I tried buying car insurance online and the insurance company website declined it and said their is an error and to ring them instead.

I checked the card details and tried again - got the same message.

Now I've received an automated message from Barclaycard saying my card has been frozen and asking me to confirm whether I made those payments. Well I did but if I say yes (it's an automated system) will they then automatically process both those payments?

As I used a difference card and purchased the insurance. I certainly don't want these payments going through now.

Raymond Lin · 15 Sep 2012 at 18:07

Ring Barclays?

Zefan · 15 Sep 2012 at 18:07

No they won't go through. It was declined. I've had this before with Lloyds TSB.

TS7 · 15 Sep 2012 at 18:09

Raymond Lin said:
Ring Barclays?

It seems to all be automated which is a pain. I hung up and called back and it was the same automated system.

I'm just going to ring the Customer Services number on the card now.

Zefan said:
No they won't go through. It was declined. I've had this before with Lloyds TSB.

Thanks - puts my mind at ease.

TheLegendOfMart · 15 Sep 2012 at 18:18

Um,

Just follow what it says on the automated system, give them your security details and they will give you a list of transactions that were approved and denied then ask you if you made them.

If you say yes then your card is automatically unblocked and you have to redo any declined transactions, this happens to me all the time with Barclays.

TS7 · 15 Sep 2012 at 18:42

Thanks guys.