Career Switch - Taxi to IT

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I am current a taxi driver in London, and I'm sure a few of you have heard that the trade is in decline. I don't wish to hold on to a slim hope that it may get better, end up watching it go down the pan and finding myself with no work and no prospects.
With this in mind, I am strongly considering a career switch.
I've always been good with computers, not in any specialised or professional experience way, but I always solve my own problems, pick new things up relatively quickly, play around with things and tend to be "that guy who is good with computers" and fixing stuff for people.
Bearing that in mind, I am strongly looking into a career in IT. What I tend to enjoy most is setting stuff up and getting things working, with a combination of hardware and software, which has pulled me to the idea of network infrastructure.

I admit I currently know little about the field, but it's certainly sparked my interest. I've spoken to a few friends who work in the IT field and it seems to be a solid career path, decent pay and prospects, opportunities to branch out and I guess organisations are always going to need someone to look after their network/servers right?

I've done some preliminary reading up and general research and have been recommended CompTIA Network+ for a foundation and moving on to a CCNA. My current situation is beneficial for this. I'm 28, have no real financial or personal dependencies and with a flexible job I can learn and qualify in my own time. I'm certainly no stranger to independent learning. I can even take on short-term voluntary roles to gain some real world experience.

My aim/goal is to qualify in the above certifications and then apply for a role where I shadow a more experienced professional and learn the role on the job with qualifications as a foundation. What I'd like is just a bit of guidance, advice and a picture of the job both overall and day to day ,it's career paths and how realistic, if at all, the above scenario is. I don't have a university degree and would rather avoid that path, which after speaking to a few people, does sound possible.
 
My brother took that kind of path - worked part time somewhere and studied CCNA, etc. stuff on the side then got into a smaller independent IT company where he could shadow someone more experienced and worked his way up has been successful for him but opportunities for that kind of thing take a pro-active approach to really get into so you'd need to be quite motivated.
 
You shouldn't need to get much in the way of certs for an entry level helpdesk role. The advantage being that you can learn while you're at work and there are people around to support you.

Though I would imagine you'd see a pay hit going from cabbie to first line helpdesk.
 
Are helpdesks the only way in? I was hoping by gaining qualifications off my own back I could hopefully get in slightly higher up the ladder.
 
You'd be playing chicken and egg then with the experience requirements. Certs don't (can't) replace experience.

Are you in a position to freelance on the side before making the leap?
 
I can shiift to part time to freelance. As I said I'm quite willing to volunteer to gain experience before getting a full time position.
 
I guess organisations are always going to need someone to look after their network/servers right?

Certainly in the short-medium term although in some areas there is a trend towards cloud-based services. Of course there will still be a need for local networks and servers but perhaps not to the extent we have seen in the past with organisations hosting everything in their own datacentres.

I think you might be a bit optimistic in wanting to use certs to start higher up the ladder. I'm not suggesting you shouldn't pursue them but I would maybe target a single in-demand entry level certification and get your foot in the door rather than spend a lot of time studying and being over-qualified for the type of roles someone with very limited experience could get.
 
I know a little off topic but wondering why Taxi services are in decline? Is it down to Uber and other similar services taking work away?
 
Thanks. Are there any good resources for finding out what certs and skills are currently in demand? I was a bit weary of this since I get the impression that in demand skills tend to change around frequently in the IT world.
I also thought network infrastructure would be quite future proof as more stuff gets moved online and onto cloud systems, hence more servers to look after.

As for the taxi trade, I'm not gonna go off on a rant in here, but it's a combination of Uber/minicabs and their regulation, colossal traffic jams, roadworks and closures, cycle ways and other cab drivers not using todays tech. And we have Crossrail and 24h tube to look forward to which will chip away even more.
 
Thanks. Are there any good resources for finding out what certs and skills are currently in demand? I was a bit weary of this since I get the impression that in demand skills tend to change around frequently in the IT world.
I also thought network infrastructure would be quite future proof as more stuff gets moved online and onto cloud systems, hence more servers to look after.

The networks industry is a great place to be right now in literally every way, there are plenty of good jobs at all skill levels - and will be for the foreseeable future.

I know quite a bit about the industry, I'm a consultant for a large systems integrator and I have a JNCIE and a CCIE - I've been doing it since 1999, during my time I've met, coached and done workshops with many engineers from newcomers to senior guys - these would be my tips for getting into the industry:

1 - Do the CCNA. if you're going into an entry level job the CCNA is going to be pretty mandatory - if you don't have it, chances are the next guy will - without years of experience under your belt it'll be a severe handicap, if you're serious about it - the CCNA should be top of the list of things to do.

2 - Get the fundamentals right. There's a lot of fancy stuff going on out there at the moment, but most of it's nearly all underpinned by the simple basic fundamentals - master those before worrying about all the complex stuff

3 - Programming. alongside your CCNA studies you should be looking at some basic introductions to programming, nothing complex - just the introductions. Knowledge in Python and networks will be worth it's weight in gold shortly.

4 - If you can - accept a low ranked 1st/2nd line support role as your first job, it won't pay much, but if you have an appetite for it - you'll quickly progress and within a year or two have some good experience. (Back in 1999 when I was I worked for free for 4 months just to get near the kit and get experience)

Networks is a fantastically interesting industry - right now the sky is the limit really, if you're 28 then you've plenty of time to get involved :)
 
Networks is also one of the few areas that you can get into at an entry level that won't be eaten by people adopting the cloud - everything needs connectivity. I can't see there being much of a role for the small business IT person by the time 2020 rolls around - cloud services will take the positions that saw an IT team of 1 running a few Windows servers, and the smaller support companies will see themselves competing with people like BT for providing end-user support.
 
Software Defined Networking is the future, and it isn't going to be Cisco based. Definitely get your Python and Linux skills up and start looking into NSX/Neutron and Arista switches for where the future is.

But if you have no experience and want to get into infrastructure, 1st line support is a right of passage for most decent infrastructure folks as it teaches you how to troubleshoot a wide range of issues and speak to non technical people in a way they understand.
 
Thnaks for the advice guys. I've also been told by someone in the industry to look at things such as AWS accreditation/Azure/Google cloud as apparently that's where the industry is heading toward. Would that be something you'd agree with? He also recommends linuxacademy.org. Is that beginner friendly or does it assume you have a basic understanding of Linux? I had an install of mint linux on my machine but I'm a total noob with it. Couldn't even get my mouse or sound working. Guess I'll have to put some time into that. Any professional based distros I should be looking at, maybe Red Hat or something?

As for programming, apart from writing an HTML website in notepad when I was about 14, that's pretty much it. Are there any good idiot friendly sites/online courses for learning something such as python?

I'll certainly make the CCNA my priority. I would feel more comfortable taking the CompTIA Network+ first of all, not just for the CV but just to give myself a base to build knowledge off.
 
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Don't bother trying to learn Linux by installing it on your PC, it's a waste of time. Get happy with using CentOS, then move on to automatic deployment from templates. AWS has professional cert tracks and the training/exam bundle is frequently discounted which is a nice thing to have to get you in the door and talking. I still think without experience you may struggle though - certs help, but they aren't everything.

And a lot of the bleeding edge doesn't have certs and by the time someone has a certification scheme drawn up, the puck has moved on. I think you're a way off that point though.
 
I'd try getting a helpdesk job tbh, they all very i suppose but for a big organisation you will find the other teams do a lot of 'shift left' on tasks to pass them to the service desk so you'll find yourself doing a good range of tasks. For example i learnt some of the basic linux, server configuration, AD, Exchange, network troubleshooting skills list go's on and on.
I learn't more real world knowledge on the service desk than doing my degree. Not only that where there's a service desk there's more than likely other support teams; desktop, Server (unix/wintel), Apps, DBA and so on. So lots of scope for a decent service desk engineer to get another job within the company. where i work there's always jobs going that are not advertised externally.

As mentioned by Caged don't install linux on your PC, kinda a waste of time. I use solaris on a daily basis here.
 
Thanks. Are there any good resources for finding out what certs and skills are currently in demand? I was a bit weary of this since I get the impression that in demand skills tend to change around frequently in the IT world.
I also thought network infrastructure would be quite future proof as more stuff gets moved online and onto cloud systems, hence more servers to look after.

I'm going to present an opposite view here.

I think infrastructure techs will be in oversupply in the future.

There's a lot of small businesses right now that run with small IT teams that look after everything. Cloud services, when it gets going, will take a lot of that away. The work will move into from thousands of IT guys in businesses of 50~200 employees to hundreds of IT guys manning data centres for the Amazon/Google/HPs.

Besides the basic cabling, everything else could conceivably end up as an outsourced managed service.

Obviously specialised industries and large corporates will always hold onto their tech staff, but I can imagine large numbers of IT staff being made redundant in small to medium businesses.
 
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