Carphonewarehouse contracts

Sherm · 24 Jun 2008 at 15:47

If you get a phone through CWH, are you getting a contract with them or the phone provider, ie o2 & Orange etc. So in other words once you have dealt with CWH and got your phone and contract, you have no other dealings with them and can go through the phone company from then on.

Thanks

Kainz · 24 Jun 2008 at 15:53

Good question I'd like to know the answer to also. I've been with with exactly 12 months now and am due an upgrade. I'm holding out for the iphone v2 though.

I've always wondered how the whole CPW/Provider thing works too.

chiggz · 24 Jun 2008 at 16:10

ifaik if you take an o2 contract out from cpw then cpw are billing you and any enquiries are dealt with by them. not sure if this is true for other networks bought off them..

Kearney_1988 · 24 Jun 2008 at 16:17

ive always had phones from there and just been billed from my service provider...3, o2 and orange. the only thing i get off carphone is an occasional booklet about new phones.

I think they are just middle men in all of it really, any problems with my bill and i call orange or whatever, and if the phone breaks i go to carphone.

Sherm · 24 Jun 2008 at 16:54

Thats what i was hoping as i do not particularly want to deal with CPW after i got a phone, much rather deal with the provider.

I guess they must have there own options which you would deal through them...

iraiguana · 24 Jun 2008 at 16:55

Depending on the deal you have got, you should be billed by the service provider eg Orange as is my case.

They are selling the contract to the service provide nothing more.

[DOD]Asprilla · 24 Jun 2008 at 17:08

Depends on the network. My last (definately my last) contract with CPW was an on O2. My contract was with CPW and O2 would have nothing to do with me when I had a dispute.

TheOtherOption · 25 Jun 2008 at 01:28

The contract I am on at the moment is with One Stop Phone Shop (a subsidiary of CPW) on 02 and I have to call CPW to get any help etc as 02 won't help me - the account is managed by CPW on their behalf so it's not their (02's) problem directly.

gam3r · 25 Jun 2008 at 10:36

I've had a contract on O2 with 2+ years that was taken out with CPW...and you are billed by CPW O2, and are also dealt with by them too.