Caught out by Ryzen 2xxx / 300-series mobo issue

[rich_g85]

Just finished building my new system, Ryzen 5 2600X + MSI B350.

Gutted to discover now that 300-series motherboards have issues with the 2000-series Ryzen CPUs, requiring a BIOS update. Slightly annoyed that there was nothing to indicate this on the retailer's product page (a competitor).

Did you have this issue? Did you resolve it via the AMD RMA/boot kit process, or did you approach the retailer for help?

All I want to do is enjoy my new system!

Cheers
Rich

 

[rich_g85]

Thanks. I've got a request in with AMD as well as with the retailer I purchased from. See who can get me up and running first.

Out of interest how long did the AMD boot kit take to arrive (from submitting the request to receiving the kit)?

Edit: just seen your edit!

 

[rich_g85]

OK, that's not as bad as it could be. Thanks!

 

[rich_g85]

Surprised the old mobo stock hasn't been cleared yet.

Thinking about it I have no definitive proof that the BIOS is in fact in need of an update. I can't see a BIOS version printed anywhere on the motherboard, other than MS-7A34 ver 4.0 which is the model number of the board and doesn't correlate to a BIOS version as far as I can tell.

Ho hum.

 

[rich_g85]

That's what mine does. Everything powers up, the diagnostic LEDs all clear but no POST.

You'd think that an AM4 board would just support any AM4 CPU but noooooooo

 

[rich_g85]

My request for a boot kit has been approved.

As I'm going to have to take my CPU out of the socket to use the one they send, will I need to buy more thermal paste? As I'll have to take the cooler off to release the CPU.

 

[rich_g85]

Fairly sure I read somewhere that sticker means the BIOS has been updated already. No harm in checking with the retailer though.

My boot kit is scheduled for delivery on Monday. Pleasantly surprised at how quick the process is.