CDKeys being a pain or is this normal behaviour ??

TheSwede · 22 Oct 2017 at 17:03

Saw a good offer posted from a member here in the daily offer thread and thought I sign up to the site at the same time. After going through it all and got email saying order confirmed but couldn't get the key until this was cleared:

As part of our standard security measures, orders are routinely selected for review to ensure the safety of our site.
Your order will be reviewed by one of our agents within approximately 30 minutes.

Then I got this email less then 30 minutes later:

Now just wondering if this is normal ?? Providing a picture of a valid ID and sending in to them ?? It the first time ever I got that signing up to a online store of any kind so bit miffed with it all.

And it is all for £10 :confused:

Rifte · 22 Oct 2017 at 17:08

Yes had this before. It's normal for a new customer etc.

TheVoice · 22 Oct 2017 at 17:11

Sod that.

Spacedeck · 22 Oct 2017 at 17:12

I read you can send them ID but blank out most details, just to show whatever it is they require. I haven't had to do this before though.

I've also heard of people saying they refuse to do so and they have simply just processed the order anyway.

Mynight · 22 Oct 2017 at 17:12

Did you try to pay via paypal by any chance?

ED209 · 22 Oct 2017 at 17:17

I wouldn't be handing any info over

pooley · 22 Oct 2017 at 17:28

TheVoice said:
Sod that.

TheSwede · 22 Oct 2017 at 17:30

Mynight said:
Did you try to pay via paypal by any chance?

Nope, paid it through their payment service Skrill and that was showing instantly confirmed and the status on CDKeys says completed as well.

Mynight · 22 Oct 2017 at 17:38

TheSwede said:
Nope, paid it through their payment service Skrill and that was showing instantly confirmed and the status on CDKeys says completed as well.

It's probably to prevent chargebacks. I know a fair few places are doing it for paypal as they cover non-tangible goods for buyers but not sellers. Potentially same issue for Skrill(can't find their protection agreement at the moment).

Your picture and expiry date isn't a huge issue (afaik). Pain in the arse though.

Amnesia · 22 Oct 2017 at 17:40

ive never done that nor would i do that and ive bought from cd-keys a number of times.
instant-gaming asked for that so i simply dont shop there.

Digital X · 22 Oct 2017 at 17:43

I used Skrill once on another site, card got stopped and had to phone up my bank to say, yes I made this payment. I always use Paypal.

TheSwede · 22 Oct 2017 at 17:53

digitalx said:
I used Skrill once on another site, card got stopped and had to phone up my bank to say, yes I made this payment. I always use Paypal.

Just checked my account and the money has been withdrawn already.

Thanks for all replies, I sent them a reply that I wont be doing it so either for them to accept that or refund me. 3 minutes later got a reply they have refunded my money. Got to say they have quick service though.

LeMson · 22 Oct 2017 at 18:30

I've used them a lot, if I got that email on next order it would be my last

ED209 · 22 Oct 2017 at 18:49

I would agree, if I got that e mail then that would be the last time I use that site as im not handing over that kinda info for a game.

llamadal · 22 Oct 2017 at 18:56

Its not a big issue tbh, I can understand why they do this.

TheVoice · 22 Oct 2017 at 18:59

llamadal said:
Its not a big issue tbh, I can understand why they do this.

It is a big issue, and should make you question the legitimacy of a business that does it. It's only ever these questionable CD key retailers that seem to want copies of ID, I've never been asked to email over a scan of my passport to GMG or GOG.

Oh Ed not again. · 22 Oct 2017 at 19:01

Also if you use PP then both parties should be protected by the payment processor.

CDKeys did this to me too, exactly the same as the OP. Binned them off and got a refund too. Went to CJs instead.

Malevolence · 22 Oct 2017 at 19:07

Point out to them that if they're seriously asking for a picture of your driving licence then they should really learn the difference between nouns and verbs.

llamadal · 22 Oct 2017 at 19:33

TheVoice said:
It is a big issue, and should make you question the legitimacy of a business that does it. It's only ever these questionable CD key retailers that seem to want copies of ID, I've never been asked to email over a scan of my passport to GMG or GOG.

They have been around years and from my own personal experience and that of my circle of friends who use them for almost every purchase, we have never had a problem.

If your not comfortable doing it that way then that's fine, go elsewhere, but handing over some basic identification to try and minimise fraud and keep them in business, I have no problem with.

Infact the only time I've ever had an issue in terms of fraud, is my bank sending out my card and pin to the wrong address due to a processing error.

So once again, no, it isn't a big issue. FYI gmg ask for ID too.

Swifty55 · 22 Oct 2017 at 20:30

OcUK sometimes ask for proof of I.D for purchases, guess we should question their legitimacy.