Changing phone provider from BT...

no_1_dave · 30 Nov 2011 at 11:18

My line rental etc at the moment is with BT and my internet is with O2.
If I change my phone line to another provider will this cause issues with my O2 broadband?

Also, what is the process and can anyone recommend any better providers then BT and advise why they're better?

ci_newman · 30 Nov 2011 at 17:18

Stick with BT, it'll save you so much pain in the long run.

marc2003 · 30 Nov 2011 at 17:21

if you're happy with o2 broadband, why not get your phone with them as well?

http://www.o2.co.uk/broadband/homephone/

KIA · 30 Nov 2011 at 18:18

Primus user here. £7.99 for line rental incl unlimited evening and weekend calls to landlines.

no_1_dave · 1 Dec 2011 at 00:43

marc2003 said:
if you're happy with o2 broadband, why not get your phone with them as well?

http://www.o2.co.uk/broadband/homephone/

If you swap to their phone line your broadband gets switched to their new tarriff which isn't unlimited.

BunnyKillBot · 1 Dec 2011 at 00:50

no_1_dave said:
If you swap to their phone line your broadband gets switched to their new tarriff which isn't unlimited.

Exactly the same situation as me. I wanted to dump bt because they are a disgrace of a company (Though I will recommend them for infinity). O2 wouldn't take my line rental without upgrading my contract, so I was like, fine, stuff you, don't take my money, I will go with Primus instead

BunnyKillBot · 1 Dec 2011 at 00:50

ci_newman said:
Stick with BT, it'll save you so much pain in the long run.

employee? Please explain.

marc2003 · 1 Dec 2011 at 03:26

no_1_dave said:
If you swap to their phone line your broadband gets switched to their new tarriff which isn't unlimited.

ah that's pretty sneaky. i hope that it was advertised clearly and not buried in the super small print.

V F · 1 Dec 2011 at 06:16

ci_newman said:
Stick with BT, it'll save you so much pain in the long run.

BunnyKillBot said:
employee? Please explain.

Everything that happens with BT is pain. Infuriating pain. I still read people saying they have to take 2 hours out of their day to deal with BT in any form. Anything from ordering, billing and support or faults. You name it. BT will cause you to put your fist through the wall.

Don't forget though that BT line rental has now went up to £14.xx.

anything I don't mind · 1 Dec 2011 at 10:19

They want £18 for business phone line and this is meant to have better support and i can tell you without any doubt that you should never go with business BT because it is even worse than the home offerings.

3dcandy · 1 Dec 2011 at 13:37

not had any problems with openreach after changing line over to sky from BT and the broadband is much better. There should be no changes if you change to someone else, the only thing that could change is a longer time to get openreach out if there is a problem with the line compared to if you stick with BT...

batfink · 1 Dec 2011 at 14:22

That must be a long wait then. We've ordered a "new" line with BT (there is already one at the house which BT claim is not theirs and they can't tell us who it belongs to so they are making us pay £130 connection fee). Order date was 22/11. The earliest date Openreach could deal with the order is 20/12.....almost a month!

We were going to go with O2 but they told us they can't supply a line (even though the exchange is LLU and they will happily provide us with Broadband) so we were actually told the easiest way is to get the line through someone else and then switch it over to O2!!

no_1_dave · 1 Dec 2011 at 20:27

I just dont want my internet to drop simply for changing my phone from BT to someone else.
Do they mess with the exchange at all? Being on LLU would this be just left alone & nothing at all would happen to my internet?

3dcandy · 1 Dec 2011 at 21:29

you could possibly have some downtime, though I'd guess it would be half an hour tops on the day of change over...

encephalopathy · 2 Dec 2011 at 07:51

leaving BT best thing i ever did. i now have my line rental and BB with zen. no downtime (had been on zen bb with BT line rental prior to that)

if anything ever goes wrong it is a nightmare if your isp and line rental are different companies as they will both blame each other and you go round in circles. BT customer support has to be experienced to be believed.it is a nightmare

//just realised i used nightmare twice there - BT have traumatised me....

MissChief · 2 Dec 2011 at 12:39

Not sure about it taking longer to get openreach to sort problems than BT retail. I had a fault and openreach sorted it within one day.

3dcandy · 2 Dec 2011 at 13:34

I did say perhaps....and I'm just saying that's because you have another company to go through...