Charged $600 from an ATM that failed

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Quick, to the forums for help!

I attempted to withdraw money from an ATM using my Halifax Clarity Credit card at my hotel in Cancun, Mexico, whilst on holiday. It did not work. The ATM gave me a 'failed' message, I dont rememebr the exact words.

Thinking it was my card playing up we attempted my fathers Halifax Clarity which worked fine.

This was at the end of November 2021. On my Dec card statement i've been charged the $600! (Yes I know, I should have checked this before. I feel stupid. Please no not lecture me on this :( )

I am calling Halifax now. What else can I do, if anything? Are they likely to recover my money. I cant really prove it either way.
 
The bank will sort it.

I really do hope so. I am usually very careful and all over this kind of stuff. Had a tough personal 3 months with work and home life and feel very silly that it has taken me this long to realise that this $600 has been taken out of my account.

But I really cant see how they will sort it.
 
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