Has anyone had this happen to them?
I ordered something online from an e-tailer. I purchased one item for £119.83. During the checkout process the form froze on the last part where I believe that the card authentication form that some banks use would appear. I left it for 2 minutes but nothing was happening so I repeated the process. It went through and I checked my e-mails for the invoice. I only received one for an order of 1 x £119.83 so I assumed everything went fine.
The next day I received and e-mail from them telling me the item is not in stock and that they have refunded my money. I went to check my online statement to see if they actually did. They had refunded my money but I also noticed that there was two separate transactions to them for £119.83 so I'm down another £119.83. I then thought that the submission must have screwed up and I ordered twice but thought that I should have gotten two order confirmations for two separate orders. I've since e-mailed them (politely) twice about the issue but have not had a response from them.
I payed for the order using Protx (Sage Pay) and through Google found that this system uses something called 'PreAuth' that an e-teller may use. To quote a document:
I'm thinking of calling them in the next few days. They seem to be a legite company (verified by CheckRate, VISA, PayPal, etc) but they have just ignored my e-mails. It has been 3 working days since the transaction so something should have happened by now?
I ordered something online from an e-tailer. I purchased one item for £119.83. During the checkout process the form froze on the last part where I believe that the card authentication form that some banks use would appear. I left it for 2 minutes but nothing was happening so I repeated the process. It went through and I checked my e-mails for the invoice. I only received one for an order of 1 x £119.83 so I assumed everything went fine.
The next day I received and e-mail from them telling me the item is not in stock and that they have refunded my money. I went to check my online statement to see if they actually did. They had refunded my money but I also noticed that there was two separate transactions to them for £119.83 so I'm down another £119.83. I then thought that the submission must have screwed up and I ordered twice but thought that I should have gotten two order confirmations for two separate orders. I've since e-mailed them (politely) twice about the issue but have not had a response from them.
I payed for the order using Protx (Sage Pay) and through Google found that this system uses something called 'PreAuth' that an e-teller may use. To quote a document:
I'm thinking of calling them in the next few days. They seem to be a legite company (verified by CheckRate, VISA, PayPal, etc) but they have just ignored my e-mails. It has been 3 working days since the transaction so something should have happened by now?
