Charges from local Company - Help

Pulsar_GTI

Pulsar_GTI

Pulsar_GTI

Associate
Joined
29 May 2007
Posts
993
Hi All,

The small company I work for have received a bill from the people who look after the computers / internet etc... I think the charges are well ott ... what do you think OCUK? Im not sure on the pricing of these things but I’m sure it very expensive for what they have done.

Block social networking sites £90 + Vat
Change an email address - £65 + vat

This is the craziest one .... Fix computer after virus £400 + vat they are saying it was caused by twitter and it took 5 working days to fix ... I mean Twitter is this likely

Personally I think we have been ripped off?

Thanks All :)
 
Depends how good they are, a cheapo outfit would do it for less I'm sure but a professional outfit would probably be about that mark, if you've got talented people you wouldn't want to charge much less. Virus stuff sounds high but depending how bad it was and the like a full days actual work spread over a few days wouldn't be unreasonable in my mind to fully clean it up and then £400 a day is a fairly reasonable rate for proper ad-hoc support.
 
Cheers for the reply bigredshark, well it clears things up a little but i still think its crazy money .... could have brought a whole new computer for that!

Is a virus possible from Twitter do you think? We have an Anti virus program on here called F secure on each computer, should this have stopped the virus?
 
Did they remove the virus or just ghost a new image of windows over the top? I'm assuming you all have roaming profiles? If so they probably did just ghost it, in which case, £400 does seem pretty steep.
 
Not my specialty, I'm guessing it's possible and a quick google suggests there has been more than one serious xss exploit for twitter so yeah, could be true I'd say. I'd kinda expect them to give you the virus name as part of the report (or at least have no problem doing so on request...).

It is crazy money if you think of it in those terms, but businesses should be aware of it, the cost of something is rarely just the up-front acquisition cost, TCO is usually far higher with maintenance and the like. If you think how much time you might have spent maintaining your home PC and then multiple that by £25-50/hour how much would that be for example?
 
Pulsar_GTI said:
We have an Anti virus program on here called F secure on each computer, should this have stopped the virus?
Click to expand...

Depends how up to date it is, how long after the exploit/virus was released you were affected. No desktop software really does zero day protection well to my knowledge but it's again not my specialist subject. I wouldn't trust any AV software to pick everything up certainly.
 
Cheers Bigredshark, yes i have spent i while maintaining my home PC, i know where your coming from :) Well i will tell my boss that the charges are at the high end but reasonable. Thank you
 
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