cheap / free helpdesk software ?

Snow-Munki · 2 Feb 2007 at 10:29

Hi,

Only 4 of us in IT here really and looking for some sort of helpdesk software to use.

At the moment we're using excel :eek:

and well it's not the best....

Any suggestions ?

ArmoVanBuuren · 2 Feb 2007 at 12:54

OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You're going to love the OTRS!

It is distributed under the GNU General Public License (GPL) and tested on Linux, Solaris, AIX, FreeBSD, OpenBSD, Mac OS 10.x and Windows.

The ((otrs)) company provides commercial services (e.g. support, consulting, training, pre-build-systems, etc.) for the OTRS (English and German).

Try our demo system to get an impression of this kind of magic.

Uhtred · 2 Feb 2007 at 12:56

We just use sharepoint...

Fr0dders · 2 Feb 2007 at 13:09

Open Source Free alternative

Helpzilla

and its bug tracking brother

bugzilla