I have a FTTC connection with plusnet that keeps dropping and slowing down. Like most people (I imagine) my master phone socket is right beside my front door with no suitable place to put my router. There used to be a phonbe extension lead that went all around my door frames to my lounge where my router sits under the TV. Last year I followed these instructions - https://www.telecomgreen.co.uk/engi...ut-actually-moving-advice-telephone-engineer/ to 'move' my master socket to behind my TV in teh lounge. I did this all according to the book, including getting some external CW1198 cable with the horrible vaseline like substance inside it (if you've dealt with this you know what I am on about!) and getting another BT Master socket with a filtered faceplate. Now my cable runs outside the house to behind my TV and the router plugs directly into this second master socket. My phone and sky box also plug into this second master socket into the phone port. There are no other devices plugged into the phone system. Now my problem - my broadband connects at approx 50Mb down and 10Mb up which is what I am expecting. However quite often the link will just drop (I see the light go out on the router) and the speed drops to about 15Mb down but still 10 Mb up. I cannot see any pattern to the drops and I have had the fast speed for anything from 1 - 10 days before it drops. If I power off the router and leave off for about 10 mins then power back on I am getting back to ~50Mb speeds however it then disconnects randomly and drops the speed again. PLusnet have run a check on the line and said it is all ok and that if they book an engineer and it is due to wiring in my house it will cost me for the engineer visit. My issue is that I can't leave my router plugged into the original master socket for a couple of weeks to test as it is really in the way. Is it possible to get an engineer out myself to check, or does anyone have any recommendations on any testing I can do?
Checking phone line
- Thread starter chrislip
- Start date
Just gel crimp the wires going into the back of your old master socket onto the wires going to your new one, replace the old master socket with a blank plate, and claim that it was like that when you moved in and a BT engineer must have done it. They don't keep records of where the master socket is inside your house.
Incorrect, any visit over the last 6-9 months (can't remember when it was implemented) socket locations, age and front plate styles (ie SSFP, standard, secure or GFAST etc) get logged as part of the closeout notes of any engineer visit.
I've always thought it is strange that the master socket is nearly always by the front door. Mine is by the front door with no power socket nearby. I got one of the decent RJ11 cables and fed it through a hole drilled in the wall into the study, not too much hassle here, but I had to run an extension lead around from the nearest (easily accessible) socket to power the Openreach modem.
Would make much more sense to have master sockets located in a study, or living room. Actually thinking about it, my Auntie has a master socket in the living room, but that's probably because there is no room either side of the front door for a socket.
Would make much more sense to have master sockets located in a study, or living room. Actually thinking about it, my Auntie has a master socket in the living room, but that's probably because there is no room either side of the front door for a socket.
The last time I had a BT engineer he was telling me it is due to the builders of the houses saving money by running the shortest cable possible. They must save so much money!