Cisco UCCX failover on phone client?

[Trifid]

Does anyone know a way to make the Cisco UCCX call centre phone client failover automatically to the secondary server if the primary fails? I've previously created a second phone application but haven't used it as I didn't like the solution (required the user to be switched on otherwise they don't get any calls!) but have just kept it there in case I get desperate and can tell the call centres what to do at the time.

I've done a bit of googling and they've skirted around the subject with a few references to what I've already done.

Thanks.

 

[Trifid]

We're using version 8.5. According to that document there isn't an option for automatic failover on the phone agents.

"Agents using IPPA will need to manually log in to the new master Cisco Unified CCX Engine server"

Unfortunately many of our call centres don't wish to use the desktop agent which does failover.