Cisco VPN software error

gizmo1990 · 22 Jun 2010 at 12:57

I thought I'd put this here rather than Software as it seemed more appropriate?

I've been trying to get my girlfriend setup on her netbook with her companies vpn but I'm getting an error each time, Cisco VPN Client: Reason 429: Unable to resolve server address

Are there any network gurus out there that are able to help me troubleshoot this? I'm a complete novice at this and I haven't much of a clue how to solve it. I've checked the net but there's a heck of a lot of gibberish that I really don't understand as it's not my field.

Any advice greatly appreicated.

gizmo1990 · 22 Jun 2010 at 13:14

Thanks for the reply paradigm.

Here's what the whole popup says:
Secure VPN connection terminated locally by client
Reason 429:Unable to resolve server address

I'm actually overseas at the moment so with a foreign provider. I don't think they block vpn traffic though as p2p tworks fine.. or would I be wrong in assuming this?

Ok this is probably going to sound dumb but how do I ping the hostname?

gizmo1990 · 22 Jun 2010 at 13:31

Sorry forgot to mention I think the endpoint is configured in the client as a hostname, ie it says under host: vpn.blahblah.com

So I've opened up a cmd and typed ping vpn.blahblah.com and got the following,

Ping request could not find host vpn.blahblah.com Please check the name and try again

What does this mean?

gizmo1990 · 22 Jun 2010 at 13:50

I don't suppose you'd mind telling me how to manually add some external DNS servers would you? I have no idea how to go about that.

I'm using windows 7.

gizmo1990 · 22 Jun 2010 at 14:20

Thanks very much for going to the trouble of doing that.

Ok, I've added googles dns but I'm still getting the same result? Any idea what this points to?